Window/Door Installation Manager

Benefits: 401(k) matching Company car Health insurance Installation Manager | Leadership & Field Operations Window World of Youngstown Can you lead a crew and win over a customer? Window World of Youngstown is looking for a hands-on Installation Manager who is as comfortable bending metal on a brake as they are navigating a difficult conversation with a homeowner. As part of the Moran family’s network of locations, we don’t just "sub out" work and hope for the best—we lead our teams with integrity and a focus on the "Window World Way." This isn't a "desk job." It’s a role for a problem-solver who can manage personalities, enforce high standards, and represent our brand when the pressure is on. The Role: Management, Mentorship, and Resolution Leader of the Field: You are the primary point of contact for our installation crews. You’ll manage schedules, oversee quality, and ensure our standards are met on every job site. The "Face" of Resolution: When a customer is upset or a project hits a snag, you are the one who steps in. You’ll use your product knowledge and people skills to turn "headaches" into "five-star reviews." Bridge the Gap: You’ll work closely with the General Manager and office staff to ensure the field knows what the office is doing—and vice versa. Hands-on Support: You aren't afraid to get your hands dirty. Whether it's coaching a new tech or troubleshooting a complex install, you lead by doing. Why Join the Moran Family Team? Stability & Growth: Join a family-owned network that has been a leader in the industry for 20+ years. Full Benefits Package: Competitive biweekly salary. Company Vehicle & Gas Card + Company Phone. 401(k) Retirement Plan. Major Medical, Dental, and Vision coverage. Paid Time Off (PTO) and Paid Holidays. Culture: We value loyalty over "buzzwords." We work hard, we treat people right, and we support our team’s professional development. What You Bring to the Table: The "Field" Knowledge: You have deep experience in replacement windows, doors, and siding. You know the tools, you know the techniques, and you can spot a shortcut from a mile away. People Management: You know how to motivate independent contractors and internal technicians alike. You can be firm when necessary but always fair. Conflict Resolution: You have a "thick skin" and a calm head. You excel at de-escalating upset customers by showing them the value and quality of our process. Detail Obsession: You understand that in this business, a 1/4-inch mistake is a big deal. You ensure the job is done right the first time. Professionalism: Valid driver’s license and the ability to pass a background check are required. Ready to take the lead in Youngstown? If you are a driven leader who takes pride in workmanship and can handle the "human" side of construction, we want to hear from you. Apply today to join a team that values your expertise and rewards your results.