Collections Specialist

Payments & Collections Analyst (Merger Integration Project) We are seeking a consultant with hands-on experience in collections operations to support a major merger integration initiative for our client. This role focuses on understanding and analyzing the collections processes of both organizations, assessing the current state, identifying gaps, and supporting the standardization and integration of end-to-end collections workflows. The ideal candidate has strong analytical skills, familiarity with collections systems and controls, and the ability to work closely with business and technology teams in an on-site environment. This hybrid role is based in the NYC tri-state area and requires travel to client offices in Connecticut, with occasional travel to other East Coast client and company locations, including New York and Georgia. Key Responsibilities Conduct current-state assessments of collections operations across both merging telecom entities. Document and compare end-to-end collections workflows, policies, systems, and exception processes. Identify gaps, dependencies, redundancies, and risks specific to telecom collections (e.g., billing disputes, account aging, credit controls, disconnection/reconnection processes). Support the design of a standardized, future-state collections process aligned across both organizations. Contribute to integration planning, including process harmonization, data alignment, and systems consolidation. Facilitate workshops with stakeholders from operations, technology, and compliance. Assist in creating deliverables: process maps, current/future state documentation, gap assessments, and integration of readiness reports. Support execution and tracking of integration activities to ensure smooth transition post-merger. Qualifications 25 years of experience in Telecom Collections, Billing Operations, Credit & Collections, or similar telecom operational areas. Experience with process mapping, operational assessment, gap analysis, or workflow standardization. Prior exposure to mergers, integrations, or transformation projects is a strong plus. Strong documentation skills and the ability to clearly compare and articulate process differences. Ability to work on site in Connecticut (preferred), New York, or New Jersey. Familiarity with telecom billing and collections platforms, dunning strategies, dispute processes, and customer account lifecycle.