General Manager

Position overview:

The Restaurant General Manager provides an engaging environment for restaurant teams and guests; while focusing on delivering operational excellence. Chicken Salad Chick Managers invest their time in developing future leaders, creating memorable experiences, reinforcing the Chicken Salad Chick Culture; managing administration; and maintaining the facility. The Restaurant Manager consistently keeps our brand promises, inspires their teams, and delivers great results.

Chicken Salad Chick offers a unique opportunity in the restaurant industry. We have no grills, fryers, stoves in our scratch-made kitchen. Our store hours are only 10 AM-7 PM and we are closed every Sunday, offering a schedule better than most in the restaurant world. Our guests are sweet, kind, and caring toward our team members and the Columbus community has embraced our store and are huge loyal fans of our products.

Requirements:

Required Knowledge, Skills, and Abilities

• Excellent written and oral communication skills 
• Excellent organization skills 
• Computer proficiency with Microsoft Office
• Ability to multitask 
• Working knowledge of back-office tools 
• Ability to quickly learn and master new computer software

Education and Experience

• Three to five years related experience and/or training; or equivalent combination of education and experience
• High School Diploma Required and College preferred
• ServeSafe certification preferred, but will train as needed 

Physical Demands

• Must be able to work between 40-50 hours/week with open availability Mon-Saturday between 8 AM and 8 PM.
• Exert up to 40 pounds of force occasionally to lift, carry, push, pull or otherwise move objects 
• Must be able to stand and exert well-paced mobility, including bending and stooping, for the duration of the workday 
• Must be able to work and perform all duties at any station in the kitchen or service area

Responsibilities:

• Serve as a Brand Ambassador for Chicken Salad Chick. 
• Understand & adhere to all policies, procedures, standards, specifications, guidelines, and training programs. 
• Understand and comply with all federal, state, county, and municipal regulations about health, safety, and labor requirements for the restaurant, employees, and guests. 
• Ensure that all guests feel welcome and are given responsive, friendly, and courteous service.
• Ensure that all products are consistently prepared and served according to CSC standards. 
• Achieve identified objectives for sales, service, quality, the appearance of facility and sanitation, and cleanliness through training of employees and creating a positive, productive working environment. 
• Develop, plan and implement restaurant marketing, advertising, and promotional activities and campaigns, following the Brand Standards. 
• Create, communicate, implement and follow up on operations and financial action plans. 
• Make employment and termination decisions consistent with Restaurant Management guidelines. 
• Create and maintain schedules for the team. 
• Effectively maximize labor performance by scheduling to business trends while delivering a superb experience to every guest. 
• Operationally fill in as needed to ensure guest service standards and efficient operations. 
• Coach and motivate the Assistant Manager(s) and the team. Continually strive to develop staff in all areas of managerial and professional development. 
• Prepare all required paperwork, forms, and reports in an organized and timely manner. 
• Ensure that all equipment is kept clean and in excellent working condition through personal inspection and by following the restaurant’s preventative maintenance programs. 
• Set clear expectations and create a working environment and serve as a role model to create memorable guest experiences. 
• Take actions to solve and celebrate guest feedback. 
• Control food and equipment inventories conduct daily and weekly inventory counts, and keep inventory records. 
• Identify problems, conduct high-level troubleshooting, and seek repair/maintenance support for restaurant equipment to ensure equipment is operational. 
• Be knowledgeable of restaurant policies regarding personnel and administer prompt, fair, and consistent corrective action for violations of company policies, rules, and procedures.

Benefits:

• Competitive Pay based on experience
• Flexible schedules (closed on Sundays and store hours are 10-7)
• Free Meals
• Bonus Structure
• Health Benefit Options
• Paid Training
• Growth opportunities as we move to a multi-unit franchise in the near future

Location: Westerville/Polaris, OH 687 Worthington Rd, Westerville, OH 43082, USA

Chicken Salad Chick provides a delicious menu with a variety of 12 Chicken Salads, homemade sides, delicious soups, and great sandwiches. This location is one of the originals to the franchise and we are looking for a hospitality professional to help us maintain a team of excellence and superb service.