售前售后工程师

Job Title:

After-sales Specialist

Job Responsibilities:

1.Coordinate all affairs in the region, complete all performance indicators, deal with front-end risks, and have good team leadership ability (15%)；

2.Plan after-sales service strategy for internal and external customers according to the company's strategy and business requirements to ensure the effectiveness of customer service (10%)；

3.Break down, plan and execute the after-sales tasks according to the company's plan and objectives, and improve the customer satisfaction of the responsible market (15%)；

4.Responsible for training, motivation, evaluation and assessment of after-sales service personnel in each market (10%)；

5.Help service stores to improve service and maintenance level, improve service quality of service stores, and be responsible for customer complaints and service stores under their jurisdiction (10%)；

6.Responsible for customer feedback on product or service quality complaints and opinions (15%)；

7.Responsible for all projects in the region, major exception handling (15%)；

8.Assist each department of the company to deal with relevant affairs within the jurisdiction, improve the company's brand image and customer and employee satisfaction (10%)。

Job Requirements:

Knowledge and skills requirements:master power battery technology related knowledge, office software, five quality tools, familiar with effective communication, understand the basic business etiquette.

Education: Bachelor degree

Foreign language requirement:CET-6 is preferred

Requirements: Major in science and engineering is preferred

Other requirements: UK permanent resident status