Contact Center Associate

Contact Center Associate I

Kimball Midwest, a national distributor of maintenance, repair, and operation products, is searching for a full time Contact Center Associate I for our Columbus, Ohio location.

As a Kimball Midwest associate, you will experience why we have been recognized as one of the Top Workplaces in Columbus Thirteen years in a row! Our sales revenue growth is dynamic, increasing from $1 million in 1983 to over $500 million today. Throughout all our growth we have kept the family owned and operated culture alive. At Kimball Midwest, you are a name and not a number and we pride ourselves on our unique culture.

Responsibilities

• Responsible for providing excellent customer service for sales reps, customer, and internal staff
• Adhere to company scripts, policies and quality standards.
• Ability to handle high call volume and multitask
• Provide accurate information regarding products, services, policies and procedures.
• Resolve customer issues efficiently and escalate complex cases to appropriate departments when necessary
• Responsible for the order entry of phoned in orders (subject to company parameters) and special-order entry projects assigned by management
• Performs monthly call tracking
• Performs quarterly time tracking
• Responds same day to all voicemails, emails, and Teams messages received within working hours

Qualifications

• High school diploma or GED
• Intermediate proficiency in Microsoft Office Applications (Outlook, AX, Excel, etc.)
• The ability to communicate in a professional manner with management, sales representatives, customers, and co-workers in both written and verbal form
• Previous call center, customer service experience is preferred
• The ability to read and write small letters and numbers; the ability to make arithmetic calculations; and the ability to understand and follow written and oral instructions
• The ability to work fully in the office in Columbus, OH- this is not a remote or hybrid role
• The successful completion of a ninety (90) day orientation period

Additional Information

This role is Monday- Friday with the hours of 9:00am-5:30pm.

We offer a benefits package that includes health, dental and vision insurance, company sponsored life, optional life and disability insurance, Health Savings Accounts and Flexible Spending Accounts, a 401(k) plus match, Tuition Assistance, Paid Parental Leave, Paid Time Off (PTO), a Dress for your Day dress code and paid holidays.

Kimball Midwest is an equal opportunity employer that is committed to a program of recruitment of females, minority group members, individuals with disabilities, qualifying veterans and any other classification that is protected by federal, state, or local law.

We Participate in E-Verify.