Bank Manager

Responsibilities Guide, direct, and coach employees to deliver exceptional service to BMO customers and prospects. Understand the needs of BMO customers or prospects to provide sales and service in the best interests of the customer. Advise customers on products and strategies that meet their financial objectives. Identify and make referrals to other business groups. Support sales and customer service activities to meet strategic customer experience and profitability goals in compliance with legal and regulatory requirements and the Bank’s policies and processes. Conduct cold calls to prospective customers to develop new customer relationships. Develop and maintain a network in the community to enhance the Bank’s visibility and build a strong referral source for new potential business. Resolve customer‑related issues using knowledge of bank services, products, and processes. Implement solutions based on analysis of issues and implications for the business. Assist in the development and execution of a branch business plan to maximize business growth, wallet share, and customer retention and acquisition objectives. Influence and negotiate to achieve business objectives and build the business plan for the branch. Monitor sales and service performance, identify gaps, and develop and implement action plans that close performance gaps. Lead the implementation of new programs, products and processes within the branch and coordinate national and regional sales and service initiatives. Provide technical training and support to branch employees to maintain operational and sales effectiveness. Plan and control unit operating expenses in accordance with forecasts. Maintain current knowledge of personal banking and credit card industries, practices, and trends and integrate them into customer conversations. Maintain confidentiality of customer and Bank information and identify and report suspicious patterns of activity. Work independently and manage non‑routine situations with sound decision making aligned to business strategy. Qualifications 5‑7 years of relevant experience and a post‑secondary degree in a related field, or an equivalent combination of education and experience. Previous supervisory or management experience. In‑depth knowledge of retail banking products and services, competitive marketplace trends, branch operational processes and policies, branch technologies, and performance metrics. In‑depth knowledge of applicable regulations, audit standards, and related policies, procedures, and directives. U.S. only: Act as an originator of consumer loans as defined by Regulation Z, Regulation G, and the Secure and Fair Enforcement for Mortgage Licensing Act (the S.A.F.E. Act); obtain federal registration with the Nationwide Mortgage Licensing System and Registry. Strong verbal and written communication skills. Excellent collaboration, team, analytical, problem‑solving, influence, and data‑driven decision‑making skills. Ability to work independently, handle non‑routine situations, and take measured risks while protecting the bank. Compensation & Benefits Salary range: $66,600.00 – $124,200.00 (salaried). Possible commission structure. Health, dental, vision, accidental, life insurance, tuition reimbursement, and retirement savings plans. E‑EO Statement BMO is proud to be an equal employment opportunity employer. We evaluate applicants without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, transgender status, sexual stereotypes, age, veteran status, disability status, or any other legally protected characteristics. We also consider applicants with criminal histories consistent with applicable law. BMO is committed to providing reasonable accommodations to individuals with disabilities. #J-18808-Ljbffr