TSSO AI & Data Science Lead

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Position OverviewThe TSSO AI & Data Science Lead will drive strategic AI and analytics initiatives across Technical Services & Sustainable Operations (TSSO), establishing data-driven foundations that enhance operational excellence and accelerate innovation. This role serves as the technical and strategic leader for AI, data science, and advanced analytics capabilities, holding decision-making authority over the AI and data roadmap and operating across matrix partnerships spanning Sustainable Operations, Integrated Operations Centers, Reliability Engineering, and Asset Renewal Planning to ensure these systems work as one connected ecosystem.Key ResponsibilitiesPerformance Management & ReportingSupport TSSO non-financial performance reporting by mapping data sources and facilitating efficient reporting methodologiesDevelop and maintain executive, non-enterprise dashboards and reporting frameworks that track operational performance across all TSSO functionsAsset Readiness Project (ARP)Support ARP analytics and ongoing dashboard updates, including scorecard, tracker, and advanced statisticsEnsure critical access to EDP for data extracts by leading integration with Claude AI and technical delivery teamsLead vital development of preventive maintenance (PM) identification using Claude AI code to improve data accuracy and asset managementTroubleshoot Property Hub data discrepancies core to ARP initiativesConduct ADQ NextGen dashboard variance analyses and reconciliation to ensure data integrityDrive ARP data model development and implementation to instill confidence in analytics results and AI utilization, moving solutions beyond pilot stage into full operational adoption with measurable impact on business outcomesPartner with and train Analytics Services team on AI-analytical tools to build organizational capability and ensure scalabilityE2E LCAM Optimal ProcessEstablish access to all data across the LCAM ecosystem and JLL’s “data lake” tables, enabling comprehensive asset lifecycle analyticsSupport data integration across lifecycle milestones to support seamless data integration across operational workflowsLead in ensuring proper governance of data standardsProvide expertise in AI processing for OnePM load files to enhance client deliveryDrive integration of data topology for LCAM outcomes, ensuring consistency and reliabilitySupport prioritization of tech stack and Business Requirements Documents (BRDs) to ensure timely development and deployment of technologySupport data integration across delivery teams and workflows to achieve efficiencies that drive marginEnsure proper governance of WPM and TSSO data standards and quality frameworksTranslate business (FM) needs into actionable technology requirements and data solutions, in close strategic partnership with the WPM organization to align tools and priorities across teamsAI & Data Science Program LeadershipOwn WPM TSSO Asset Data Governance, working cross-functionally with relevant teams to bridge technical innovation with business value creationPartner with JLLT Product, Data, Azara, and Governance teams to align TSSO's insights and analytics requirements with the broader AI and technology roadmap.Establish and drive data governance protocols in partnership with JLLT, ensuring data quality, timeliness, and accessibility across TSSO's data and analytics infrastructure.Own strategic decision-making for the tech and AI roadmap aligned with TSSO and enterprise objectives, playing a foundational role in shaping TSSO's long-term data and AI strategy and contributing to Accelerate 2030Drive integration of critical technical systems across Sustainable Operations, Integrated Operations Centers, Reliability Engineering, and Asset Renewal Planning, ensuring seamless interoperability and operational excellence across FM operationsOwn and prioritize TSSO Citizen AI initiatives to democratize data capabilities and enable operational efficiencies, building and managing a high-performing team while coordinating a broader matrixed network of Citizen AI contributors to avoid redundant work and maximize efficiencyEnsure AI data governance and security frameworks meet enterprise standardsLead TSSO Data Model development to streamline organization goals and enable scalability and operational excellenceDevelop advanced analytical roadmap for operational excellence and continuous improvementSupport evolution of delivery models regarding data management with key leadership in working with respective data management shared service centersQualificationsRequired Experience8+ years of progressive experience in data science, analytics, or AI implementation within large-scale operations5+ years in leadership roles managing or partnering with analytics teams to drive operations excellenceProven track record of delivering enterprise-grade analytics solutions and performance reporting systemsDeep expertise in AI/ML technologies, including large language models (e.g., Claude AI) and their practical applicationsStrong background in data governance, data quality management, and enterprise data architectureExperience with real estate operations, facilities management, or transaction services preferredTechnical SkillsAdvanced proficiency in data analytics tools and platforms (Python, R, SQL, Power BI, Tableau)Experience with cloud data platforms and modern data stack technologiesKnowledge of EDP (Enterprise Data Platform) or similar enterprise data warehousing solutionsFamiliarity with API integrations, data pipelines, and ETL processesUnderstanding of AI governance, model risk management, and responsible AI practicesLeadership & Business CapabilitiesStrategic thinking with ability to translate business needs into technical solutionsStrong stakeholder management and executive communication skillsProven ability to build and lead high-performing technical teamsChange management expertise with track record of driving adoption of new technologiesStrong project management skills with ability to manage multiple complex initiatives simultaneouslyCore CompetenciesAnalytical mindset with exceptional problem-solving abilitiesBusiness acumen with understanding of operational efficiency driversCollaborative approach with ability to partner across diverse teamsInnovation-focused with continuous improvement orientationStrong attention to detail while maintaining strategic perspectiveSuccess MetricsAccurate, timely support of TSSO performance reportingSuccessful implementation of AI and analytics initiatives supporting ARP and LCAM programsImproved data quality and governance across TSSO operationsEnhanced decision-making capabilities through advanced analyticsTeam capability development and adoption of AI-analytical toolsAchievement of operational efficiency targets through data-driven insightsAbout TSSO Innovation & OptimizationThe Innovation & Optimization platform drives transformational change across TSSO through strategic deployment of technology, data science, and process excellence. This role is central to building the analytical foundation that will power TSSO's growth and ability to delivery world-class technical services.JLL is an equal opportunity employer and values diversity in the workplace. We are committed to creating an inclusive environment for all employees.This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.Estimated compensation for this position:135,000.00 – 155,000.00 USD per yearThis range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.Location:Remote –New York, NYIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:401(k) plan with matching company contributionsComprehensive Medical, Dental & Vision CarePaid parental leave at 100% of salary Paid Time Off and Company HolidaysEarly access to earned wages through Daily PayAt JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at View email address on click.appcast.io. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.California Residents onlyIf you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Accepting applications on an ongoing basis until candidate identified.SummaryLocation: New York, NYType: Full time