Server-AP- Fine Dining- Immediate Hire

Server Ap

The Server AP provides gracious, accurate and attentive service to Active Passionate residents and guests in Holbrook dining outlets, supporting a polished restaurant-style experience with strong menu knowledge and professional hospitality.

Responsibilities

• Prepare dining room and service stations before service, including tables, menus, beverages, condiments, silverware, glassware and supplies.
• Greet residents and guests warmly, use names when possible and provide attentive hospitality throughout the meal.
• Present menus, explain daily features, answer questions and make appropriate food and beverage recommendations.
• Take orders accurately, repeat orders for confirmation and enter all items, modifiers, allergies and special requests into TOAST promptly.
• Monitor tables, communicate order status and partner with culinary and food runners to ensure timely, accurate service.
• Inspect food and beverage items before serving; if it is not right, do not serve it.
• Process resident account charges, payments and checks accurately according to TOAST and Holbrook procedures.
• Serve alcohol responsibly when assigned and properly certified; follow all ID and over-service prevention requirements.
• Maintain clean tables, stations, side work areas and dining room presentation throughout service.
• Handle resident and guest concerns with professionalism and escalate issues to leadership when needed.
• Maintain resident confidentiality, resident rights, dignity and professional boundaries.
• Attend training, pre-shifts, in-services and meetings as assigned.

Requirements

• Must be 18 years of age.
• Must read, write, speak and understand English.
• Previous server experience preferred.
• Food Handler's and/or Alcohol Service Permits as required by regulation/law.
• Have a demonstrated affinity for and ability to work within the structure that includes active, passionate residents, enhanced living residents and inspired living residents.
• Possess the ability to deal tactfully with associates, residents, family members, visitors and the general public.

Key Competencies

• Collaboration
• Communication
• Problem Solving
• Taking Initiative
• Service to Others / Customer Focus

Physical Demands/Requirements

Must be able to walk, sit, and stand. Must be able to reach, bend and stoop, push and pull, reach and stretch, and lift and 50 lbs.