Professional Academic Advisor and Student Success Coach III

Professional Academic Advisor and Student Success Coach III

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* A criminal background check will be conducted on the candidate finalist prior to the offer of employment.* If it is determined that no applicants meet the minimum competency, education, and experience requirements, then management may consider other applicants.* Salary will be determined based on competencies, equity, budget, and market considerations.* Resumes will not be accepted in lieu of completing an electronic application. The application must be completed in full detail (including work history) for your qualifications to be considered.* Failure to complete the application completely may result in you not being considered for the vacant position.* Your application for the position will not be completed until you receive an online confirmation number at the end of the process of applying for a position.* If you have general questions about the application process, you may contact Human Resources at View email address on click.appcast.io. Individuals with disabilities requiring disability-related accommodation in the application and interview process, please call View phone number on click.appcast.io.

Position Details

Position Classification Title - Academic Advising Professional, Specialist

FLSA - Exempt

Position Class - 89666

Position Overview

Join the Ramily! Winston-Salem State University (WSSU) is a distinguished institution that combines academic excellence, community engagement, and a commitment to fostering student success. We are proud to be North Carolina's only university to earn the distinguished designation of Opportunity College by the Carnegie Classifications of Higher Education and the American Council on Education (ACE). WSSU is dedicated to preparing students for leadership roles through rigorous programs in health sciences, business, education, and the humanities. Known for its supportive environment, the university fosters a close-knit community that nurtures both professional and academic excellence. Situated in Winston-Salem, North Carolina—known as the city of Arts and innovation, WSSU provides students with opportunities to engage in a dynamic mix of professional, social, and cultural experiences. Winston-Salem is home to thriving arts, healthcare, and technology sectors, offering both students and faculty unique collaboration opportunities and professional development pathways. With its beautiful campus, strong sense of community, and dedication to fostering personal and professional growth, Winston-Salem State University is an ideal place to teach, work, and learn.

Position Summary - Professional Academic Advisor & Student Success Coach Tier III

The University invites applications for the position of Professional Academic Advisor and Student Success Coach Tier III. This senior-level role serves as a key leader within the student success framework, providing comprehensive, holistic advising and success coaching to support students from enrollment through graduation. The Tier III Advisor is committed to fostering academic achievement, personal development, and career readiness through proactive, student-centered engagement. Grounded in the NACADA Core Competencies, this position promotes student persistence, retention, and timely degree completion by delivering high-impact advising practices and leading strategic student success initiatives.

Primary Responsibilities

• Manage an assigned caseload of students from matriculation through graduation, including students in targeted populations and those with upper division academic pathways.
• Advise students with specialized degree requirements, including dual enrollment, dual majors, online, and academic recovery plans.
• Provide individualized, strengths-based advising and coaching that supports academic planning, goal setting, decision-making, time management, and self-advocacy.
• Guide students in course selection, major and career exploration, and the development of integrated academic and career plans aligned with degree and life goals.
• Audit student academic records, evaluate degree progress, review transcripts, and advise students on appropriate academic actions.
• Provide retention services for students participating in academic improvement or academic recovery programs.
• Monitor student registration activity, academic performance, and progress toward degree completion, initiating timely interventions as needed.
• Audit student records for curriculum, major, and graduation requirements; conduct degree audits and graduation checkouts.
• Evaluate transfer credit, compare transcripts against entrance and graduation requirements, and determine degree applicability.
• Maintain accurate, confidential student advising records and documentation in institutional systems.

Knowledge, Skills, and Abilities

• Strong interpersonal, communication, and relationship-building skills
• Ability to manage complex student situations with professionalism and care
• Demonstrated ability to analyze data and apply insights to improve student outcomes
• Ability to work collaboratively in a dynamic, team-oriented environment

Why Join Us

This is an opportunity to play a transformative role in advancing student success and shaping the academic journeys of students. The Professional Academic Advisor and Student Success Coach Tier III serves as a critical contributor to the University's mission and strategic priorities, helping to create an environment where all students are supported, empowered, and positioned to succeed.

Position Information

Position Number - 001971

Working Position Title - Professional Academic Advisor and Student Success Coach III

Building and Room No. - Student Success Center at Hill Hall TBA

Appointment Type - Permanent Full-Time

If Time Limited. - No

Appointment Length. - 12

Requirements and Preferences

Position required to work during periods of adverse weather or other emergencies - Not Mandatory

Normal Work Schedule - 8 am – 5pm Monday – Friday Some evening and weekend hours required

Department Required Skills - Minimum Qualifications· Master's degree in a related field, or equivalent training and experience.· Minimum of five years of experience in academic advising or student success coaching.· Experience advising student groups with specialized support needs.· Experience with early alert, CRM, or retention management systems (e.g., EAB Navigate, Starfish, or Anthology).· Experience utilizing data analytics and retention management systems to guide interventions.

Preferred Years Experience, Skills, Training, Education - Preferred Qualifications· Active NACADA membership or participation.· Proven success in collaborative, data-driven student success initiatives.· Excellent interpersonal, written, and verbal communication skills.· Strong organizational skills with attention to detail and confidentiality.

Required License or Certification

Valid US Driver's License - No

Commercial Driver's License Required - No

Physical Required - No

List any other medical/drug tests required