Clerical Aide

POSITION TITLE: Clerical Aide (Hourly)
REQUISITION #: req8573
DEPARTMENT: Recreation
LOCATION: NORTHSIDE AZTLAN CTR
BENEFIT CATEGORY: Variable Hourly Hourly Employee Benefit Highlights
EMPLOYMENT TYPE: Part-Time Hourly
FLSA STATUS: Non-Exempt
HOURLY RATE: $15.16 per hour
SELECTION PROCESS: Application deadline is 11:59 p.m. MT on 10/10/2026 .The City of Fort Collins is a bias-conscious employer. We ask that you please avoid the use of photos when submitting a resume and/or an application for employment. You will receive an email acknowledgment when you have successfully submitted an application. Your completed application will be forwarded to the hiring manager. You will be notified if you are selected for further testing or interviews. Please keep your contact information up-to-date. The status of your application will be updated in your applicant profile.


Post-Offer Requirements
- Background check (Background checks are considered in relation to the responsibilities and requirements of the position)
The City of Fort Collins is a bias-conscious employer. We ask that you please avoid the use of photos when submitting a resume and/or an application for employment. You will receive an email acknowledgment when you have successfully submitted an application. Your completed application will be forwarded to the hiring manager. You will be notified if you are selected for further testing or interviews. Please keep your contact information up-to-date. The status of your application will be updated in your applicant profile.


While the City of Fort Collins offers many remote and/or hybrid positions, all remote or hybrid work must be performed in the state of Colorado.
At the City, weare focused on finding the strongest candidate for the role, and we recognizethat excellence can come from a wide variety of experiences and paths. Whenreviewing applications, we consider an equivalent combination of knowledge,skills, education, and lived experiences that align with the minimumqualifications. If you are interested in this opportunity, we encourage you toview your background broadly and highlight the skills and experiences that bestprepare you for the role.

To learn more about The City of Fort Collins and Our Community, please read Our Community and Our Organization Brochure

PositionSummary
Thisposition reports directly to the Senior Coordinator, Recreation - ClericalManagement. This position provides front desk coverage and customerservice at various recreation facilities. General dutiesrange from checking guests in, to selling memberships, programs,services, and tickets, as well as general customer service.Knowledge of all passes, programs, and services is essential to the function ofthis role.


EssentialDuties and Responsibilities
The below list is intended tobeillustrative of the responsibilities of the position and not allencompassing.
-Providesexceptional customer service to all guests in a fast-paced environment.
-Greetsguest, accepts and processes facility passes and registrations forspecific activities.
-Enforcesrules and policies with staff and guests.
-Handlesand processes payments and responsible for assigned funds and receipts.
-Preparesthe revenue and paid-out record forms daily.
-Maintainswork area, facilities, supplies and equipment.
-Operates a variety of office equipment and electronic software.
-Completesa variety of paperwork including daily records, logs, and incident reports.
-Assist with any first aid, CPR, and othermedical attention as needed.
-Maintainscommunications with other staff within recreation and reports issues orconcerns (i.e. RecTrac or activity issues) to supervisory staff as needed.
-Attendsand participates in staff meetings and trainings.
-Keepsinformed of all seasonal and on-going programs.
-Performsother related duties as assigned.

SupervisoryResponsibilities
This position is not responsible for the supervision of employees.


City Competencies

• Demonstrated cultural competence to effectively interact, work, and develop meaningful relationships with people of diverse identities, perspectives, and cultural backgrounds.
• Strong learning orientation. Leverages all resources and is creative in ways of learning for self to continue adapting to changing issues and trends.
• A desire and ability to understand the diverse needs of internal and external customers, and to create experiences and deliver services that exceed their expectations.
• A desire and ability to utilize digital tools for organizational information, individual, and teamwork.

Qualifications
Therequirements listed below are representative of the knowledge, skills andabilities required to perform the necessary functions of thisposition.


Knowledge,Skills, and Abilities
-To perform this job successfully,anindividual must be able to perform each essential duty satisfactorily.
-Ability to work with diverse guests, occasionally understressful circumstances.
-Ability to communicate effectively with participants, otherdepartments, and management.
-Ability in communicating rules, regulations and enforcingpolicies.
-Must be organized when completing daily records, logs, andincident reports.
-Ability to explain/demonstrate concepts and techniques toguests as they participate in recreation activities.
-Ability to remain composed in emergency situations and makesound judgments.
-Ability to recognize safety hazards and notify supervisors.
-Ability to operate all assigned equipment safely.
-Ability to perform first aid as needed.
-Ability to providecustomer service in a fast paced, chaotic environment.

Education and Experience: Minimum age is 18.High School Diplomaor GED preferred. One-year related experience preferred. Must successfullypass all required employment screens.


LanguageSkills: Ability to read instructions andcommunicate with City supervisor and the general public. Ability toeffectively present information and respond to questions from supervisor,groups of clients, customers, and the general public. Bilingual capabilitiesin Spanish and English desirable but not mandatory.


ReasoningAbility: Ability to solve andimplement practical solutions to problems. Ability to interpret a variety ofinstructions furnished in written, oral, diagram, or schedule form.Foresee and initiate proactive measures to ensure program quality, customer service andfacility integrity.


Certifications,Licenses, and Registrations
-CPR and First Aid Certifications required or ability to obtain certifications within 60 days of hire

PhysicalDemands: The physical demandsdescribed here are representative of those that must be met by an employee tosuccessfully perform the essential functions of this job. Regular work willinclude the following:
-regular standing and walking;
-bending, stooping, pushing, pulling, jumping, twisting, balancing, climbing, kneeling, crouching, and reaching;
-occasionally lifting and carrying 15 to 25 pounds to head height or higher;
-hand/eye coordination for operation of a computer keyboard;
-vision to read written materials and understand direction;
-speech and hearing capabilities to maintain communication withcitizens and employees.

The City of Fort Collins will make reasonable accommodations for access to City services, programs and activities and will make special communication arrangements for persons with disabilities. Please call View phone number on click.appcast.io for assistance.



Notice Regarding Medical and/or Recreational Marijuana Use :
Because the possession and use of marijuana, whether for medical use or otherwise, constitutes a federal offense and because the City is a drug free workplace, the City will not accommodate the medical use of marijuana and enforces written policy prohibiting working for the City while marijuana is in the body. The fact that state law recognizes medical marijuana as a prescribed, or otherwise permitted, medication does not alter or otherwise change this policy.


TheCity is committed to equal employment opportunity for all applicants andemployees. Employment decisions will comply with all applicable lawsprohibiting discrimination in employment. The City does not toleratebehavior that results in the terms and conditions of employment beingadversely impacted based on an employee's protected status, or anybehavior that violates this policy.

Consistent with the City's respect for the rights and dignity of each employee,the City is committed to providing a work environment that is free fromunlawful discrimination and harassment. The City prohibits discrimination orharassment based on protected characteristics, including race, color, nationalorigin, ancestry, creed, religion, sex, sexual orientation (including perceivedsexual orientation), gender, gender identity, gender expression, disability,age 40 years or older, pregnancy or related condition, military, veteran statusor uniformed service member status, genetic information, marital status or anyother status protected under federal, state or local law.

The City is committed to providing a healthy and safe work environment. Inaddition to the City's commitment to equal opportunity employment, theCity strictly prohibits discrimination or retaliation against an employeewho raises any reasonable concern about workplace violations of governmenthealth or safety rules or a significant threat to the health or safety of Cityemployees or the public, if the City controls the workplace conditionsgiving rise to the threat or violation.


Note: Some information in your application may be public information under the Colorado Open Records Act.