Service Dispatcher Automotive Dealership

Service Dispatcher

Rev Up Your Career as a Service Dispatcher! Join the Winning Team at Pack Auto Group

Are you a master of multitasking with a passion for efficiency? Do you thrive in a fast-paced environment where no two days are the same? Pack Auto Group is looking for an organized and energetic Service Dispatcher to keep our service department running like a finely tuned engine!

Pack Auto Group believes our success is attributed to our employees. Since 1980, we have continued to grow our business and culture while holding true to our core values of fun, integrity, caring, self-discipline and continuous improvement.

We are passionate about harnessing a culture where our employees LOVE their jobs and customers LOVE our employees. We are focused on using technology to create a best-in-class experience for our customers. Dominating our share of the market in the sales and servicing of Pack Auto Group products in the DFW market while maintaining a top ranking in customer service, employee satisfaction and owner loyalty. Who we are and how we do business is defined in our Core Values, Vision and Mission statements.

BENEFITS:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Long- and Short-Term Disability Insurance
• 401(k)
• Life insurance
• Critical Illness
• Hospital Indemnity
• Accident Insurance
• Paid vacation for full time employees
• Employee discount on cars, parts and service
• Drug Free Work Environment
• We're passionate about our culture

RESPONSIBILITIES:

• Implements and maintains an effective dispatch system.
• Schedules shop work to facilitate maximum productivity in accordance with dealership policy and the technician skill level required.
• Prioritizes and controls all comebacks to ensure proper and prompt attention.
• Ensures proper repair order documentation, i.e., complaint, cause and correction noted on every repair order with punch time for each operation.
• Reviews job status frequently, logging status and reporting any change in time or estimates to the appropriate service advisor.
• Maintains an organized and up-to-date repair log.
• Reviews hard copies of repair orders turned in by technicians to ensure that assigned work has been performed and the repair order has been completed properly.
• Ensures that technicians follow warranty material disposition procedures.
• Communicates job status with the next shift supervisor.
• Maintains high customer satisfaction ratings.
• Maintains a clean work area.
• Maintains a professional appearance.
• Other tasks as assigned.

Requirements:

• High school diploma or general education degree (GED).
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Have quality customer service skills
• Possess strong communication skills
• Maintaining professional appearance.
• Exceptional communication skills.
• Willing to submit to a background check and drug screen prior to employment.
• Valid driver's license and clean driving record that is acceptable to our policies.

Ready to Take the Driver's Seat? Apply Today!

DISCLAIMER

The preceding job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this classification. The duties described are not to be interpreted as being all-inclusive to any specific employee. Management reserves the right to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. Nothing in this position description changes the at-will employment relationship existing between Pack Auto Group and its employees. #ZR