Call Center Representative - Medical

Call Center Representative

Under the direct supervision of the Call Center Supervisor, incumbent is responsible for scheduling Medical and/or Dental and/or Optometry appointments.

Minimal Qualifications:

• Education: High School Graduate or GED
• Experience: 18 months scheduling appointments in an office environment or Call Center experience. Bilingual: English/Spanish required.
• Skills: Self-starter. Detail oriented. Computer literate. Type 40 wpm.

Responsibilities and Performance Expectations:

1. Schedule medical, dental and optometry appointments by phone.
2. Collect patient demographic and insurance information.
3. Cancel and reschedule medical, dental and optometry appointments
4. Understand and apply CFHC scheduling template.
5. Transfer calls appropriately
6. Work provider follow-up requests on outbound calls
7. Must be available from 7 am until 6 pm

Benefits:

• Competitive salary
• Federal student loan forgiveness: PSLF 10-year commitment, 120 loan payments and at the end of the commitment, the remaining loan is forgiven
• Excellent medical, dental, vision, and pharmacy benefits
• Employer paid long-term disability insurance
• Employer paid life insurance equivalent to 1x your annual salary
• Voluntary short-term disability, additional life and dependent life insurance are available
• Malpractice insurance
• Paid time off (PTO) 4 weeks per year pro-rated
• 9.5 paid holidays per year
• Paid birthday holiday
• CME reimbursement
• 401k retirement plan after 1 year of service (w/matching contributions)
• Staff productivity is recognized and rewarded

Physical Requirements:

1. Requires 80% or more spent standing/sitting.
2. Independently mobile
3. Lifting and/or transporting up to 20lbs.

American with Disabilities Act (ADA) Statement: External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case-by-case basis.