Plumbing Service Manager

Radiant Plumbing & Air Conditioning

Since 1999, we’ve been Austin’s bold and quirky solution for all things plumbing and air conditioning. We don’t just stand out—we shine! From memorable service to a fun-loving company culture, we’re a team that has your back (and yes, we mean it). Ready to take your career to the next level? Don’t let your future swirl down the drain—

Radiant Plumbing & Air Conditioning

Since 1999, we’ve been Austin’s bold and quirky solution for all things plumbing and air conditioning. We don’t just stand out—we shine! From memorable service to a fun-loving company culture, we’re a team that has your back (and yes, we mean it). Ready to take your career to the next level? Don’t let your future swirl down the drain—

Compensation

$90,000–$110,000 base salary , plus a 10% performance bonus and separate weekend bonus opportunities .

About The Role

We’re looking for an experienced Plumbing Service Manager to lead a high-performing residential plumbing team and keep weekend operations running strong. This role is hands-on, people-focused, and performance-driven. You’ll spend the majority of your time supporting plumbers, coaching performance, and ensuring our customers receive consistent 5-star service.

If you’ve led plumbing technicians before, know how to coach results, and enjoy being visible and involved, this is a great opportunity to join a growing, winning team.

What You’ll Be Doing

• Lead, manage, and hold plumbing technicians accountable through 1:1s, team meetings, coaching, and performance reviews
• Maintain consistent involvement in company-sponsored and team-building activities
• Track technician performance and customer interactions, providing individualized coaching
• Partner closely with Dispatch to ensure the right plumber is assigned to the right job
• Meet weekly with the Dispatch Manager to review schedules, technician needs, and scorecards
• Provide ongoing service and sales performance support through ride-alongs, site visits, and coaching
• Represent, train, and reinforce the Radiant brand and customer experience at all times
• Understand, enforce, and optimize ServiceTitan processes
• Collaborate with leadership to develop motivation and incentive programs aligned with company goals
• Create, reinforce, and enforce truck restock and inventory standards
• Enforce quality workmanship across the plumbing service team
• Oversee technician technical assessments and checklist completion
• Lead safety meetings and promote a safe work environment
• Oversee customer issue resolution, including site visits, follow-up calls, and coordination with Finance when needed

What We’re Looking For

Education

• High school diploma or equivalent (required)

Technical & Computer Skills

• Proficient with mobile devices
• Strong working knowledge of ServiceTitan (or similar service software)
• Comfortable using Microsoft Office applications

Certifications & Licenses

• Plumbing license appropriate to role (Journeyman or higher preferred)
• Valid, clean driver’s license

If you’re ready to lead from the front, coach a strong plumbing team, and own weekend performance, we’d love to talk.

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