UX Researcher

UX Researcher

Location: Open to Pensacola, Florida, Vienna, VA, or San Diego, CA (Hybrid)

Role Overview

This position assists in the planning, leadership, and formulation of user-centered design strategies and solutions. You will work to create exceptional experiences by using insights gathered from research projects, psychology, and user experience (UX) best practices. This role involves working cross-functionally to conduct research, perform analysis, and uncover opportunities for innovative solutions that deliver value.

Key Responsibilities

• Act in a consultative role to design and product teams to identify research topics and plan initiatives.
• Identify and analyze the user experience by leading projects end-to-end, including developing guides, moderating, analyzing, and delivering results.
• Lead the development and maintenance of experience and journey maps.
• Gather, analyze, and create user stories that capture user needs.
• Conduct research using a wide variety of qualitative methods and a subset of quantitative methods.
• Communicate and present findings in compelling ways, tailored to the audience.
• Package insights into tools and assets such as personas, design principles, and scenarios.
• Support project teams in transforming research findings into innovative solutions.
• Collaborate with business partners and stakeholders to champion a user-centric approach.

Required Qualifications

• Experience in user experience, market, or consumer research, project management, and analysis.
• Knowledge of multiple research methodologies, including usability studies, ethnography, contextual interviews, and journey mapping.
• Ability to multi-task and prioritize multiple projects with minimal direction.
• Experience using third-party UX research platforms to recruit participants and conduct studies.
• Experience with quantitative market research methods and behavioral analysis.
• Experience creating research deliverables such as frameworks, videos, and toplines.
• Working knowledge of financial industry best practices, products, and services.
• Experience working and communicating with all levels of employees, management, and stakeholders.
• Experience with Agile methodologies and principles.
• Proficient word processing, database, spreadsheet, and presentation skills.

Preferred Qualifications

• A background in related fields such as technology, product development, or design.
• Experience with design thinking.
• Master's Degree in Human Factors, Social Science, Strategy, Market Research, Psychology, Information Technology, Design, Cognitive Science, or an equivalent combination of education, training, or experience.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or View phone number on click.appcast.io. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.