Head of Customer Education & Enablement

CreatorIQ is the operating system for creator-led growth trusted by more than 1,300 global brands and agencies. We’re on a mission to make businesses more human, and humans more impactful. We operate by our values — be intentional, pursue excellence every day, embrace the journey together, and be a good human — every day. CreatorIQ has earned the title of best companies to work for in multiple programs, including BuiltIn LA and NY. It’s been named a Fastest-Growing Company in North America on the Deloitte Technology Fast 500™ for four years, was named a leader in IDC MarketScape: Worldwide Influencer Marketing Platforms for Large Enterprises in 2025, was named a Leader by The Forrester New Wave™: Influencer Marketing Solutions, and has been consistently recognized by G2 as a Leader, and is rated 5 stars on Influencer MarketingHub. We operate in a flexible work model that combines both in-person and remote work to boost collaboration, enhance innovation, and adapt to individual work styles. We're seeking passionate, innovative minds to join our journey. Be a part of our dynamic team and let's transform the industry together! Director, Customer Education & Enablement CreatorIQ is seeking a Director, Customer Education & Enablement to shape how customers and the teams that support them. Through building confidence and proficiency with the platform. This role extends beyond content creation, leading the end-to-end learning experience that drives product understanding, customer adoption, and long-term success. By bringing together self-service education, scalable learning programs, strategic account enablement, and customer-facing team enablement, this leader will help create a consistent and impactful learning experience across every customer touchpoint. This is an outcomes-focused role that contributes to customer adoption, retention, time-to-proficiency, and the overall customer experience. The Director will partner closely with Product, Customer Success, Support, Implementation, and other cross-functional teams to ensure education is aligned with customer needs and business priorities. While collaborating with Internal Learning & Development and Revenue Enablement, this role is dedicated to customer education and enablement rather than enterprise-wide employee learning. You will own five interconnected pillars: Customer Education Strategy (self-serve and scaled) Customer-Facing Team Enablement (CS, Support, Implementation) Strategic Account Enablement (SAG) Services Launch Readiness Education Innovation & AI In this role, you’ll get to: Set Strategy for Customer Education & Enablement Define a unified strategy spanning self-serve education, scaled training, and customer-facing team enablement. Build a multi-year roadmap tied to adoption and retention outcomes. Establish metrics that demonstrate education's impact on adoption, retention, support deflection, and Services revenue. Represent customer education and enablement in executive and cross-functional forums. Own Self-Serve Education & Content Lead Help Center, knowledge base, onboarding, and in-app education strategy (e.g., Appcues). Define content architecture, editorial standards, and quality benchmarks. Optimize content for discoverability across search, AI retrieval, and in-app linking. Use analytics and customer feedback to continuously improve self-serve content. Lead Scaled Customer Training & Academy Oversee the global strategy for live and on-demand customer training. Build structured learning paths, a product academy, and certification programs that deepen customer expertise and reduce support volume. Manage LMS strategy, governance, and long-term evolution. Evolve curriculum using training data, support trends, and the product roadmap. Own Customer-Facing Team Enablement Coordinate the enablement of customer-facing teams (Customer Success, Support, Implementation) on platform and product knowledge, so education is reinforced at every customer touchpoint. Identify and close platform-knowledge gaps across customer-facing teams, partnering with CS, Support, and Implementation leadership to raise competence where it most affects adoption and retention. Build repeatable enablement processes and reinforcement mechanisms that turn content into applied knowledge across the teams customers rely on. Scale Strategic Account Enablement (SAG) Services Manage packaging, pricing, success metrics, and the operating model for SAG enablement services. Partner with Services and CS leadership on scoping, renewals, and expansion. Forecast demand and scale staffing and content accordingly. Drive Launch Readiness Own cross-functional launch-readiness standards so every release ships education-ready. Partner with Product and Engineering to plan education deliverables proactively as new features and releases ship. Coordinate release communications and customer impact with Support and CS. Lead Education Innovation & AI Guide the technology and AI roadmap for customer education and enablement. Identify and implement AI-driven solutions for content creation, personalization, delivery, and analytics on knowledge gaps and completion. Build business cases for new investments that balance ROI and scalability. Build, Lead, and Develop the Team Support and mentor a team across Product Education and Customer Enablement. Establish clear roles, career paths, and performance standards. Scale the team sustainably through hiring and development. What Success Looks Like A unified education and enablement strategy executing against clear adoption and retention targets. Self-serve education updated within SLA of every product release. Customer-facing teams are measurably more confident and competent on the platform. Scaled training and certification programs driving adoption and CSAT. SAG enablement contributing to Services revenue and renewals. A predictable, trusted launch-readiness process. AI and automation improving the velocity and reach of education. Who you are and what you’ll need for this position : 8+ years in customer education, enablement, or knowledge management within SaaS. 3+ years leading teams; experience managing managers preferred. A track record of driving adoption, retention, and revenue through education and enablement. Strong cross-functional leadership and executive presence. Hands-on experience with LMS, in-app guidance, and knowledge platforms. A strategic, outcome-oriented thinker with strong operational discipline. Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. Have 50% of the criteria? Excited about this opportunity? Passionate about what we do at CreatorIQ? Please apply! CreatorIQ is a place where everyone can grow. What you will get from us: People: work with talented, collaborative, and friendly people who love what they do. Guidance: utilize our learning platform to fully get the training and tools you’ll need to become successful here from your first day with us. Surprise meal stipends: work from home can’t stop the enjoyment of someone else making a meal for you! Work/life harmony: 15 days vacation, floating and set holidays, wellness allowance, and paid parental leave. Whole Health Package: medical, dental, vision, life, disability insurance, and more. Savings: a 401k (USA) plan to help you plan ahead. Work from home stipend: to assist you in setting up a home office that works for you (or buy a new dog leash - your choice!). Who we are: CreatorIQ is the operating system for creator-led growth, helping global brands and agencies transform creator marketing into an intelligence-driven growth engine. Powered by the Creator Graph™, which processes more than 250 million social posts daily across more than 15 million creators worldwide, CreatorIQ unifies fragmented platform data into a centralized intelligence layer and system of record for creator relationships, performance, governance, and commerce. More than 1,300 organizations—including Dentsu, Delta Air Lines, Google, Beiersdorf, Nestlé, and Wella—rely on CreatorIQ as the infrastructure to run and scale their creator programs globally. CreatorIQ is a global company headquartered in Los Angeles with offices in Austin, New York, San Francisco, London, Manila, and Warsaw. Learn more at and follow us on LinkedIn and Instagram . At CreatorIQ, we believe that diversity is the key to unlocking our full potential. We are committed to fostering an inclusive, equitable, and empowering work environment where everyone can thrive, regardless of race, ethnicity, gender, sexual orientation, age, religion, disability, or any other characteristic that makes us unique. By embracing our core values of being intentional, pursuing excellence every day, embracing the journey together, being a good human, and staying focused on what’s important, we create an atmosphere that promotes collaboration and growth. Join us to celebrate differences, innovate together, and be a part of a business that is disrupting the marketing industry. Compensation, benefits, and beyond: We understand that a comprehensive benefits package plays a significant role in your overall compensation. To gain more insight into the various components of our total compensation, we invite you to review our benefits and perks . AI Transparency Notice We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications and note taking during interviews. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please refer to our Global Candidate Privacy Notice . #J-18808-Ljbffr CreatorIQ