Business Analyst

Job Description The Business Analyst role is responsible for contributing to identifying, evaluating, and designing technology-based business solutions to help solve key business problems. They work with stakeholders and subject matter experts to understand business processes, workflows, data models, and other system artifacts. This role will help identify opportunities for process improvement and system enhancements and is responsible for documenting and reviewing technical specifications that define system requirements and articulate how systems will meet business goals. The incumbent is also responsible for helping apply system settings and options and will participate in the planning and execution of testing to ensure new or modified systems meet business requirements. The incumbent is knowledgeable in software development lifecycle methodologies and understands system testing and quality assurance principles. They are familiar with database management, SQL, web development technologies, and packaged software applications. They will support process modeling and requirements gathering and leverage this technical expertise to help develop and evaluate third-party solutions or technologies that support business process improvements. The incumbent is responsible for ensuring that system documentation, such as process diagrams, data dictionaries, user manuals, and training materials, are accurate and up-to-date. They will participate in monitoring system metrics such as uptime, response times, and error rates to drive system optimization and performance improvements. Responsibilities

WHAT THE ROLE WILL DO:

• Analyze and document business processes, workflows, data models, and other artifacts to assist in capturing the current and future states of business systems
• Research and propose approaches to develop functional and technical specifications for new or modified systems, processes, and procedures to meet business requirements
• Work closely with software developers, data analysts, and testers to ensure new systems or changes to existing systems meet the defined business requirements, are delivered timely, and within budget
• Help apply system settings and options to meet business goals supporting the planning and execution of system testing
• Conduct research on third-party solutions or technologies and gather insights related to their features, benefits, and drawbacks, and present findings to senior team members
• Support team in updating and maintaining system documentation to ensure accuracy and completeness, such as process diagrams, data dictionaries, user manuals, and training materials
• Analyze system metrics, such as uptime, response times, and error rates, to recommend system optimization and performance improvements
• Continuously monitor industry trends and emerging technologies to support the team with identifying potential opportunities to improve existing business systems and processes
• Support and coordinate training sessions for end-users, as needed

This position is not hybrid/remote and will be located at our Cleveland Headquarters office. This position is not eligible for sponsorship for work authorization now or in the future, including conversion to H1-B visa. Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's staff, employees, and business relationships. Must be eighteen years or older Qualifications Required Qualifications: 2+ years of experience in business systems analysis and design with a deep understanding of software development methodologies Knowledge of business and technical operations, workflows, and procedures Strong analytical, problem-solving and decision-making skills Strong communication skills with the ability to convey complex information to non-technical stakeholders and vice versa Experience utilizing tools, techniques, and leading practices related to data analysis, coding, and automation Knowledge of database structures and data management principles Bachelor's degree in Business Administration or Information Systems, or in lieu of a degree, at least 3 years of experience in the field of business systems analysis or IT. Must be (18) years of age Must be legally authorized to work in the country of employment without now or in the future requiring sponsorship for employment visa status (e.g., OPT, CPT, H1B, EB-1, etc.) Preferred Qualifications: API testing experience, including but not limited to Postman experience Microservices development knowledge, hands-on experience a plus Technical Skills: Software Development Lifecyle (SDLC) Methodology Business Requirement Gathering & Documentation Software Testing & Quality Assurance Methodologies & Tools User Acceptance Testing (UAT) Process Modeling Workflow Management Data Analysis About Us At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in: Life ... with rewards, benefits and the flexibility to enhance your health and well-being Career ... with opportunities to learn, develop new skills and grow your contribution Connection ... with an inclusive team and commitment to our own and broader communities It's all here for you... let's Create Your Possible At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute-it matters to us. A general description of benefits offered can be found at Click on "Candidates" to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee. Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable. Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract. As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans. Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process. Sherwin-Williams