Customer Service Representative

Job Description Job Description Are you an organized, customer-focused professional who thrives in a fast-paced environment? Do you enjoy problem solving and optimizing processes to improve efficiencey? If so, Culligan by WaterCo is looking for a Service/Route Coordinator to join our team!
At Culligan, we are passionate about providing top-quality water solutions to homes and businesses. As a member of our team, you will play a critical role in ensuring smooth operations, enhancing customer experiences, and supporting our field technicians.
Pay: $17.00-$18.00/hour
Why Join Culligan?
Employees of Culligan receive a competitive benefits package and exclusive privileges, effective immediately, including:
Medical, Dental and Vision insurance
401(K) retirement plan
Exclusive Culligan Product Discounts
Paid Time Off (PTO)
What Youll Do:
Manage inbound and outbound customer calls, addressing inquiries and scheduling service appointments
Provide in-person customer support and assist with service-related questions
Optimize service schedules and assign routes to ensure efficiency for field technicians
Set up an maintain customer accounts
Track service completion and collaborate with field teams to resolve scheduling conflicts
Process invoices, work orders, and discounts to ensure accuracy and compliance
Support field teams with real-time coordination and communication
Monitor daily call volumes and propose process improvements
What Were Looking for:
1+ years of customer service experience, route coordination or operations (preferred)
High school diploma or GED, Associates or Bachelors degree in Business, Operations or related field (preferred)
Proficiency in Microsoft Word and Excel and experience with IFS, Salesforce or similar systems
Strong communication and organizational skills
Proven ability to problem-solve, prioritize tasks and adapt in a dynamic environment
Equal Opportunity Statement:
Decisions and criteria governing the employment relationship with all employees at Culligan by WaterCo are made in a non-discriminatory manner, without regard to race, color, creed, religion, national origin, sex, marital status, pregnancy, disability, sexual orientation, gender expression, veteran status, age, FMLA status, or any other factor determined to be unlawful by federal, state or local statutes.
Culligan has over 80 years of experience in the design and distribution of water treatment systems for residential, commercial and industrial applications. We received the Good Housekeeping Seal and Consumer Digest “Best Buy” rating, plus the famous iconic “Hey Culligan Man” tagline. Culligan leads the industry in service, support and product innovation since introducing the first water softener in 1936 with over 800 dealers worldwide and offices in over 90 countries.
The company is strong, profitable, and well-positioned in the market with focus on strategic growth initiatives. The business is expanding in previously under-serviced segments, growing revenue both domestically and abroad, and generating higher-levels of profitability.
Culligan by WaterCo is an Equal Opportunity Employer.