Automotive BDC Manager - Subaru

Job Description

Job Description

Description:

Location: CMA's Colonial Subaru

BDC Manager Overview: CMA's Colonial Subaru is a leading automotive dealership committed to providing exceptional customer service and driving business growth. We are seeking a dynamic and results-driven Automotive BDC Manager to lead our Business Development Center (BDC) and enhance customer engagement, lead generation, and overall sales performance.

Carter Myers Automotive (CMA) is a family and employee-owned company proudly serving Virginia, West Virginia, North Carolina, and Maryland since 1924 with locations in Charlottesville, VA; Lexington Park, MD; Lynchburg, VA; Martinsburg, WV; Richmond, VA; Rocky Mount, NC; Staunton, VA; Williamsburg, VA; and Winchester, VA. Our dealerships represent top automotive brands including Toyota, Cadillac, Chevrolet, GMC, Honda, Hyundai, Kia, Lincoln, Nissan, Subaru, Volkswagen, Volvo, Chrysler, Dodge, Jeep, Ram, Ford, and Buick.

Key Responsibilities:

• Lead, train, and motivate the BDC team to achieve performance targets.
• Develop and implement effective lead-generation strategies to drive sales and service appointments.
• Monitor and analyze BDC performance metrics, ensuring optimal efficiency and customer engagement.
• Collaborate with the sales and service departments to align BDC operations with dealership goals.
• Implement and manage CRM systems to track leads, follow-ups, and customer interactions.
• Ensure a high level of customer satisfaction through professional and timely communication.
• Develop scripts, training materials, and processes to enhance team performance.
• Maintain knowledge of dealership promotions, inventory, and services to effectively communicate with customers.
• Handle escalated customer concerns and inquiries as needed.
• Stay updated on industry trends and best practices to continuously improve BDC operations.

Benefits

• Employee Stock Ownership Plan (ESOP)
• Competitive insurance benefits including medical, dental, vision, employer paid life insurance, short-term disability, long-term disability, and employee assistance program
• 401k plan with company matching
• Paid Time Off and Holiday pay
• Associate discounts on vehicle purchases, parts, and service
• Paid maternity leave after one year of employment
• Closed on Sunday

Qualifications:

• Minimum 3 years of experience in a BDC, or automotive sales environment.
• 1-2 years of experience in a leadership or managerial role.
• Strong leadership, communication, and organizational skills.
• Strong understanding of CRM systems, lead management, and digital marketing.
• Commitment to providing outstanding customer service and fostering teamwork.
• Proficiency in Microsoft Office Suite and dealership management software.

Carters Myers Automotive provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Employment offers are contingent upon the successful completion of a drug screening and background check.