Quality Manager

About WonderEverything’s on the menu at Wonder. Except compromise.Wonder is the mealtime platform built to feed every craving in one order. With Wonder, you can mix and match hundreds of dishes from 20+ exclusive restaurants in a single order, so everyone gets exactly what they’re craving. Enjoy everything from tacos to Thai with $0 delivery fees, plus dine-in or pick up at a Wonder location near you. Each dish is made to order on-site by our culinary team and served hot.Behind the scenes, Wonder owns and operates every step of the dining experience, from recipe development to the technology that powers our experience, allowing us to deliver quality, variety, and consistency at scale.Join us as we work to make great food more accessible.About the roleThe Quality Manager is responsible for overseeing site-level Quality Control, Food Safety, Sanitation, and operational compliance within a high-volume food manufacturing and distribution environment. This role ensures product integrity, sanitation readiness, traceability, regulatory compliance, and consistent execution of established food safety and quality standards across production, warehouse, and distribution operations. The Quality Manager partners closely with Production, Warehouse, Distribution, Transportation, Site Leadership, and Enterprise FSQA to execute food safety, sanitation, quality, and compliance programs, lead Quality Control and Sanitation teams, monitor compliance, identify operational risks, and drive corrective actions.The Quality Manager has the authority to place product on hold, stop shipment, delay operational release, or escalate operational concerns when food safety, sanitation, traceability, or product quality standards are not met. The role reports operationally to Site Leadership, with dotted-line accountability to Enterprise FSQA for food safety standards, regulatory compliance, audit readiness, escalation protocols, and compliance governance. Enterprise FSQA retains ownership of regulatory interpretation, supplier quality, enterprise food safety standards, audit governance, recall governance, and commercialization standards.This role operates within a culinary manufacturing and warehouse facility where associates work around production equipment, refrigerated storage areas, and fast-paced operational workflows. Strict adherence to food safety, sanitation, and safety protocols is required.ResponsibilitiesQuality Control & Product IntegrityOversee product quality standards across production, storage, warehouse, and distribution processesEnsure quality inspections are completed to verify product specifications, labeling accuracy, packaging integrity, shelf-life compliance, storage requirements, and outbound readinessMonitor product quality throughout the production process and address deviations in real timeInvestigate product deviations, quality incidents, temperature deviations, product holds, and compliance gapsPartner with Operations and Enterprise FSQA to implement corrective and preventive actionsTrack quality metrics including defects, product holds, audit results, temperature deviations, waste, and operational compliance trendsPartner with Operations teams to improve product consistency, reduce waste, and strengthen operational disciplineEnsure quality checks, inspections, and required documentation are completed accurately and consistently across all shiftsEnsure product holds, quarantines, releases, and dispositions are executed accurately and according to established standardsFood Safety & Sanitation OversightLead daily sanitation and food safety execution across production, warehouse, and facility operationsEnsure compliance with sanitation schedules, Master Sanitation Schedule (MSS) procedures, cleaning requirements, and pre-operational inspectionsVerify sanitation readiness and operational cleanliness prior to production startupEnsure adherence to applicable FDA, USDA, HACCP, GMP, sanitation, allergen, hygiene, and company food safety requirementsMonitor sanitation chemical usage, procedures, documentation, and safety complianceConduct regular floor walks to identify food safety, sanitation, GMP, and operational compliance concernsPartner with Operations leadership to ensure food safety and sanitation standards remain embedded in daily executionEnsure operational teams maintain compliance with hygiene, food handling, sanitation, and GMP expectationsImmediately escalate significant food safety or sanitation concerns to Site Leadership and Enterprise FSQAOperational Compliance & Regulatory ReadinessMaintain documentation and records required for regulatory compliance, traceability, food safety, sanitation, and quality programsSupport internal and external audits, regulatory inspections, and customer auditsMaintain site readiness for announced and unannounced audits and inspectionsEnsure operational execution aligns with established food safety, sanitation, traceability, and quality standardsEscalate USDA, FDA, DOH, food safety deviations, sanitation failures, traceability gaps, temperature abuse incidents, product holds, and significant compliance concerns according to established protocolsPartner with Site Leadership and Enterprise FSQA to resolve compliance gaps and implement corrective and preventive measuresTrack corrective actions through completion and verify appropriate follow-throughMaintain clear communication between Operations, Enterprise FSQA, Quality Control, Sanitation, and other operational partnersTraceability & Product ControlsEnsure proper product identification, labeling, lot tracking, storage, FIFO/FEFO rotation, and traceability throughout production and distributionPartner with Inventory Control, Warehouse, and Production teams to maintain accurate product movement and traceabilityEnsure product holds and quarantines are clearly identified, documented, and controlledMonitor operational processes for potential traceability or product integrity gapsSupport traceability exercises and recall-readiness activities in accordance with established Enterprise FSQA standardsEscalate and address traceability gaps immediately when identifiedQuality Performance & Continuous ImprovementMonitor quality, sanitation, food safety, and compliance performance across assigned operationsTrack key metrics including product defects, product holds, sanitation completion, audit findings, temperature deviations, waste, and compliance observationsAnalyze operational data and floor observations to identify trends and recurring issuesConduct root-cause analysis and develop corrective action plans for quality and compliance gapsPartner with operational leaders to implement sustainable process improvementsMonitor corrective actions to ensure improvements are maintainedProvide regular updates to Site Leadership regarding quality performance, compliance risks, and improvement prioritiesSupport continuous improvement initiatives focused on product quality, food safety, sanitation, waste reduction, and operational consistencyTeam Leadership & DevelopmentLead and develop Quality Control and Sanitation teamsSet clear performance expectations and drive accountability across assigned functionsProvide ongoing coaching, feedback, and development to supervisors, leads, and associatesTrain team members on quality standards, sanitation procedures, GMPs, traceability, food safety, and operational compliance requirementsMaintain a strong floor presence across production, warehouse, sanitation, and distribution operationsEnsure appropriate staffing and coverage to support quality and sanitation requirements across operational shiftsReinforce compliance with company standards, policies, and proceduresPartner with HR on coaching, progressive discipline, performance management, and associate developmentIdentify development and cross-training opportunities that strengthen team capabilityFoster a positive and inclusive culture centered on accountability, food safety, quality, teamwork, and continuous improvementCross-Functional PartnershipPartner with Production, Warehouse, Distribution, Transportation, Site Leadership, and Enterprise FSQA teams to maintain operational alignmentCoordinate quality and sanitation readiness with production schedules and operational prioritiesParticipate in daily operational reviews, production planning meetings, and staffing discussionsCommunicate operational risks, quality concerns, sanitation gaps, and corrective actions clearly and proactivelyPartner with Operations to resolve issues that may impact food safety, product quality, production execution, or outbound serviceSupport new processes and operational changes by identifying potential quality, sanitation, and food safety risksSupport site initiatives that improve product quality, food safety, sanitation, traceability, and operational efficiencyLeadership Expectations & Associate DevelopmentMaintain a visible presence across operations, observing workflows, engaging teams, identifying risks and barriers, and stepping in to protect food safety, quality, and executionReinforce food safety, quality, sanitation, GMP, and operational standards while holding teams accountable for compliance, documentation, inspections, quality controls, and timely completion of corrective actionsCoach and develop supervisors, leads, and associates through feedback, training, and growth opportunities while building a culture that understands and embraces operational standardsChampion food safety, sanitation, traceability, and product integrity by fostering shared accountability, encouraging prompt escalation of concerns, and taking appropriate action when standards are not metClearly communicate quality, sanitation, operational, and compliance expectations across shifts, proactively escalate risks, and partner with Operations, HR, Enterprise FSQA, and cross-functional teams to ensure consistent executionOwn site-level quality, sanitation, food safety, and compliance performance by using data and direct observation to identify and proactively address risks, drive continuous improvement, and support operational initiatives while maintaining uncompromising food safety and product quality standardsQualifications3+ years of progressive leadership experience in Quality Control, Food Safety, Sanitation, food manufacturing, or related operationsConfident leading teams of 15+ employees and executing complex shifts in fast-paced environmentsExperience in food manufacturing, commissary kitchens, culinary production, or distribution environments, preferably within FDA- or USDA-regulated settingsStrong knowledge of food safety systems and standards, including HACCP, GMPs, sanitation, allergen controls, traceability, and regulatory complianceHACCP, PCQI, or other relevant food safety certifications preferredExperience with Lean, 5S, or continuous improvement methodologies preferredAbility to support internal and external audits and regulatory inspectionsExperience with quality management, food safety, WMS, or operational systems preferredDemonstrated ability to investigate quality issues, conduct root-cause analysis, and implement corrective actionsExperience managing operational metrics and compliance programsStrong leadership, coaching, and team development skillsAbility to analyze operational data and translate findings into actionable improvementsStrong communication, organizational, decision-making, and cross-functional collaboration skillsBilingual preferredRequirements18 years old and legally authorized to work in the USAble to lift, pull, and push 50 pounds of weight by oneselfAble to stand for extended periodsAble move between production, warehouse, and quality inspection areasAbility to bend, reach, and safely work around production and sanitation equipmentAbility to read and comprehend safety policies and operational manuals in English; ability to communicate effectively with team members and follow verbal instructions to ensure a safe and productive work environmentAbility to work flexible schedules, including mornings, nights, weekends, and holidaysAbility to work in varying temperature zones including cold environments for extended periods*This list of qualifications and requirements also reflects the qualifications and requirements used as vetting criteria for our AEDT (Automated Employment Decision Tool)Role DetailsSalary Range: $88500 per year - $102000 per yearLocation: Swedesboro, NJBenefitsMedical, Dental, and Vision Insurance100% employer-paid Life Insurance401(k) Retirement PlanEmployer match for Health Savings Account (HSA)Learning and Development opportunities to advance your careerEmployee StockEmployee DiscountNote: Some of our benefits vary by state and depend on the number of hours you work.Wonder uses an AEDT in its hiring process. Click here for more information.At Wonder, we build the best teams by hiring with an objective lens — evaluating people for their potential while championing diversity, equity, and inclusion. We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. As part of our commitment to fair and compliant hiring practices, Wonder participates in the federal government's E-Verify program to confirm employment eligibility. #J-18808-Ljbffr