Information Technology Technician

Job Description Information Technology Technician - Level I Non-union, at-will position

POSITION SUMMARY

Provide users with technology support and education while contributing to and aligning with the Strategic Plan of St. Clair County RESA (SCCRESA). The Level I Technician delivers Helpdesk assistance to SCCRESA and its clients through hardware and software setup, troubleshooting, problem resolution, asset management, infrastructure support, and project initiatives.

QUALIFICATIONS

Associate degree preferred, but not required. Verifiable equivalent experience will substitute for A minimum of one (1) year of experience with multi-platform networks and multi-vendor hardware and software systems is required. Proficient skills using Google Suite and Microsoft Office are required. Strong ability to read, write, communicate, and present in English, including understanding and applying technical manuals, procedures, rules, and spoken instructions. Demonstrated ability to work effectively both independently and collaboratively, and to establish effective working relationships with SCCRESA staff, clients, contractors, vendors, and the general public. Receptive to supervision, feedback, coaching, and corrective action, with patience, respect, and discretion when handling sensitive or confidential information. Strong client service skills, including client needs assessment, meeting quality standards for services, and evaluating customer satisfaction, along with basic mathematical aptitude and high accuracy in data entry and record-keeping. Highly adaptable to changing environments, competing demands, delays, and frequent interruptions, with the ability to maintain flexible working hours. Valid driver's license and reliable personal transportation is required for travel to remote sites (mileage is provided at the IRS rate). Excellent attendance history and schedule management. Regular and predictable attendance is an essential function of this position.

ESSENTIAL JOB RESPONSIBILITIES

Provide professional, helpful remote and on-site IT support to SCCRESA and its clients, adhering to service agreements. Install, troubleshoot, maintain, and remove computer equipment and software. Maintain detailed and accurate records within the ticketing system, used consistently and Assist clients in the acquisition of new products and technologies from IT's approved standard configurations, and assist in coordinating operational and technical support from vendors. Work with departmental staff to identify problems that can be solved through the use of Assist with project initiatives and overall IT department functions, and provide input to IT strategies and plans. Retain knowledge and understanding of network operations and remain abreast of the newest communications protocols. Foster positive relationships with clients, vendors, and team members in a collaborative Comply with all safety rules, departmental norms, and SCCRESA policies, and support continuous quality improvement efforts and the "Systems Thinking" philosophy. Promote the vision, mission, and values of the department and SCCRESA, and perform other assignments as specified by IT Leadership. THIS LIST OF ESSENTIAL JOB RESPONSIBILITIES IS NOT EXHAUSTIVE AND MAY BE SUPPLEMENTED AS NECESSARY.

PHYSICAL REQUIREMENTS

The employee must be able to sit, bend, stoop, crouch, kneel, crawl, stand, walk, climb stairs, and work aloft at elevated heights (including climbing and safely operating from ladders, stepladders, or scissor lifts). The position requires pushing or pulling equipment carts; reaching forward, above, and below shoulder level; working in tight or confined spaces (such as server racks, under desks, network closets, or plenum spaces); and demonstrating fine motor dexterity to manipulate small hardware, handle hand or power tools, and terminate/crimp network cables. The employee must have the visual acuity to differentiate color-coded wiring standards, operate computers, lift and transport equipment weighing up to fifty (50) pounds to a height of six (6) feet, and tolerate server room environments with continuous noise and temperature variations. Reasonable accommodations will be made to enable individuals with disabilities to perform essential job functions.

CONDITIONS OF EMPLOYMENT

Position Status: Non-union, at-will Duration: 12-month position, 37.5 hours per week, Monday through Friday, normal office hours 8:00 a.m. to 4:30 p.m. Work Location: St. Clair County RESA, Marysville, MI, with travel to client sites as needed Employment Date: Pending Board approval and successful completion of background check, fingerprinting, and pre-employment drug screen Salary Range: RESA salary schedule for IT Technicians $40,000 Per Year Benefits: Comprehensive benefits package including: Medical, dental, and vision insurance Michigan Public School Employees' Retirement System (MPSERS) participation Paid annual leave Health savings account and flexible spending account options Life insurance and disability coverage About St. Clair County RESA St. Clair County RESA is one of 56 intermediate school districts in Michigan. We are dedicated to providing cost-effective, high-quality services to the county's students and the seven public school districts that educate them. RESA is committed to enhancing educational opportunities for all children. We offer programs and services that promote collaboration and cost savings among local school districts and community partners. We pride ourselves on fostering a collaborative and innovative work environment where every team member plays a crucial role in our success. Our Mission Partnering to educate, inform, inspire, and serve our communities Our Vision Educational excellence for all Our Core Principles Excellence : We ensure all students flourish through an engaging education that honors their voices. Inclusivity : We value people for who they are, celebrate our diversity, and embrace the contributions of all students, families, and staff. Integrity : We practice our mission and vision by acting ethically, honestly, and respectfully. Collaboration : We engage in internal and external partnerships to promote creativity and forward-thinking. Stewardship : We leverage human, fiscal, and material resources for the sustainability of our community. Position Type Full-Time Salary $40,000 Per Year / RESA salary schedule for IT Technicians Job Categories Administration > Information Technology Job Requirements Associate degree preferred. Citizenship, residency, or work visa required. Valid driver's license & reliable personal motor vehicle required. Contact Information Nikki Sygit 499 Range Rd. Marysville, Michigan 48040 Phone: View phone number on click.appcast.io Email: View email address on click.appcast.io We are an equal-opportunity employer The St. Clair County Regional Educational Service Agency Board of Education complies with all federal and state laws and regulations prohibiting discrimination and with all requirements and regulations of the United States Department of Education and the Michigan State Department of Education. It is the policy of the RESA Board of Education that no person on the basis of sex, race, color, religion, national origin, ancestry, height, weight, age, marital or family status, or handicap shall be discriminated against, excluded from participating in, denied the benefits of, or otherwise be subjected to discrimination in any program, employment practice, or activity for which it is responsible, or for which it receives financial assistance from the United States Department of Education or the Michigan State Department of Education. All new hires are subject to an employment entrance drug and alcohol testing and a fingerprinting/background check with law enforcement agencies. #J-18808-Ljbffr TrulyHired