EMT Transport Coordinator - Mid Shift

Do you want to join an organization that invests in you as an EMT Transport Coordinator - Mid Shift? At Medical City Plano, you come first. HCA Healthcare has committed up to 300 million in programs to support our incredible team members over the course of three years. Job Summary and Qualifications The employee facilitates arranging the transport of patients being discharged from all HCA facilities within the markets served. The position collects information relative to a patient’s status and transport request and then facilitates arranging transport with transport providers that match the patients clinical needs. The employee will collaborate with the hospital staff and transport companies for timely and appropriate transport arrangements. This position will use customer service skills and professional communication standards to positively interact with peers, customers, and supervisors. What you will do in this role: Performs all patient logistic center functions for arranging discharge transport in a timely, customer centered professional manner with the aid of a computer database consisting of facility service profiles and healthcare information. Transport coordination specific to the discharge of patients from HCA facilities. Establish and maintain a high degree of awareness and knowledge of hospitals within the markets served and services provided by the multiple transport companies. Exhibit and model exceptional customer relationship behaviors, including telephone contact with all of the call center customer groups (i.e. any employees at the HCA hospitals, dispatch for transport companies, and fellow employees including PLC coordinators). Maintain professionalism and customer-centric communication with challenging callers. Ensures accurate and concurrent data collection and maintenance in both patient record and center workflow systems. Proficient in navigating and documenting in all technology platforms and other call systems as needed. Demonstrates the ability to handle multiple calls efficiently and prioritize need for arranging transport based on ETAs requested by facility. Maintain a high level of communication with HCA facilities including calling back ETAs and updating delayed ETAs after transport arranged. What requirements you will need: Minimum 2 years of clinical or hospital experience - Required ED and acute hospital experience - PreferredCall Center/Transfer Center experience - Preferred Certification/Licensure: EMT Basic, Advanced, or Paramedic licensure - Required Knowledge of all state/federal regulatory requirements pertaining to ambulance transports Exceptional communication and interpersonal skills with hospital staff and transport companies. Knowledge of basic medical terminology relevant to transport needs. Knowledge of the principles and practices of hospital and clinical operations and patient care practices Proficient in Microsoft Office applications, Internet searches, and relevant data bases. Ability to work independently and under pressure to follow through on issues. Benefits Medical City Plano, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services Wellbeing support, including free counseling and referral services Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence Savings and retirement resources , including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts Learn more about Employee Benefits Note: Eligibility for benefits may vary by location. Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll, and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers, and their communities. HCA Healthcare has been recognized as one of the Worlds Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated 3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #J-18808-Ljbffr Medical City Healthcare