Project Manager II

Job Overview This role serves as a key client-facing position supporting study maintenance activities within IQVIA’s Interactive Response Technology (IRT) environment. The incumbent is responsible for managing client communications, coordinating data changes, supporting helpdesk escalations, and ensuring high-quality delivery of study services. The role requires strong project management fundamentals, customer service excellence, and the ability to manage multiple priorities in a fast‑paced clinical technology environment. Responsibilities Client Service (60%) – Serve as the primary point of contact for clients during study maintenance phases, organize and participate in regular client meetings, respond to client inquiries and requests in a timely and professional manner, manage study budgets and support Change Orders (COs) as required, provide regular updates on study progress including risks, timelines, and supply strategy, proactively review and optimize supply strategies, and analyze study‑related data periodically to identify trends, issues, or potential risks. Data Change Management (30%) – Author and document data change requests based on client requirements, pre‑approve data change requests initiated by Helpdesk teams, coordinate implementation, validation, and review of data changes to ensure quality and accuracy, and ensure all changes are tracked, documented, and aligned with study requirements. Helpdesk Support (5%) – Review escalated Helpdesk tickets and assess appropriate actions, resolve client issues promptly, ensuring minimal disruption to study operations, and initiate updates to Helpdesk study guides to improve support efficiency. Additional Responsibilities (5%) – Draft and maintain study‑specific user guides and documentation, investigate system or study issues and manage through to resolution, monitor study alerts and proactively elevate risks where appropriate, support onboarding and training of new team members as needed, participate in Investigator Meetings and client audits as a study representative, assist in managing System Change Requests (SCRs) for bug fixes outside PMG scope, collaborate with system design teams on documentation and process improvements, and perform other duties as required to support business needs. Skills and Competencies Strong client focus with a commitment to delivering high‑quality service. Excellent communication skills (written and verbal) with the ability to engage with external clients. Proven ability to manage multiple tasks, prioritize effectively, and meet deadlines. Strong analytical and problem‑solving skills with attention to detail. Ability to work independently while contributing effectively within a team environment. Solid organizational and multitasking capabilities. Technical aptitude with ability to learn IRT systems and related tools. Proficiency in Microsoft Office applications. Minimum Required Education and Experience Bachelor’s degree or equivalent combination of education and experience. 1–3 years of IRT project management or related clinical research technology experience preferred. Experience in a client‑facing or customer delivery environment is highly desirable. Additional Information / Working Conditions Role requires extensive keyboard use. Base Pay and Compensation The potential base pay range for this role, when annualized, is $57,000.00 – $142,700.00. Incentive plans, bonuses, and other forms of compensation may be offered in addition to health and welfare benefits. Compensation may vary based on qualifications, location, and schedule. EEO Statement IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. IQVIA is committed to integrity in our hiring process and maintains a zero‑tolerance policy for candidate fraud. #J-18808-Ljbffr