Leasing Specialist

Job Description

Job Description

About the Role:

We are seeking a detail-oriented and personable Leasing Specialist to join our team at our Cecil County senior housing communities. The ideal candidate will have experience with affordable housing programs, excellent customer service skills, and a genuine passion for serving senior residents. This role is responsible for all leasing activities, applicant qualification, and maintaining compliance with LIHTC regulations.

Responsibilities:

Leasing & Marketing:

• Conduct property tours and showcase available units to prospective residents.
• Respond promptly to leasing inquiries via phone, email, and walk-ins.
• Maintain waitlist and follow up with prospective applicants.
• Coordinate marketing efforts and community outreach to maintain occupancy.

Application Processing & Compliance:

• Process rental applications and verify income eligibility per LIHTC requirements.
• Collect and verify all required documentation for applicant qualification.
• Prepare and execute lease agreements and related documents.
• Conduct annual recertifications and interim income reviews.
• Maintain accurate resident files in compliance with state and federal regulations.

Resident Relations:

• Provide excellent customer service to current and prospective residents.
• Coordinate move-in and move-out procedures.
• Address resident concerns and escalate issues as appropriate.
• Assist with lease renewals and resident transfer requests.

Administrative Duties:

• Maintain accurate records in property management software.
• Prepare leasing reports and occupancy updates.
• Assist with rent collection and delinquency tracking.
• Support property inspections and audit preparation.

Qualifications:

• 1-2 years of leasing or property management experience.
• Knowledge of LIHTC, Section 8, or other affordable housing programs preferred.
• Strong interpersonal skills with a customer-service mindset.
• Proficiency in Microsoft Office and property management software.
• Excellent organizational skills and attention to detail.
• Ability to work with senior populations with patience and compassion.
• High school diploma or equivalent required.

Preferred Qualifications:

• Tax Credit Specialist (TCS) or equivalent certification.
• Experience with annual recertifications and compliance audits.
• Familiarity with Maryland Housing regulations.
• Bilingual skills a plus.

What We Offer:

• Competitive salary commensurate with experience.
• Opportunities for professional development and certification.
• Supportive team environment.
• Rewarding work serving our senior community.