Front Desk Coordinator (Receptionist)

Job Description

Job Description

Front Desk Experience Coordinator (Receptionist)
In Our Own Voices, Inc. (IOOV)
Albany, NY | Full-Time | On-Site
Salary Range: $38,500 – $40,000
Reports To: Office Manager

About In Our Own Voices (IOOV)

In Our Own Voices, Inc. (IOOV) is a Black-led, LGBTQ+ people-of-color–centered organization committed to building power, protection, and possibility for our communities. Through advocacy, direct services, and culturally grounded programming, we create spaces rooted in healing, dignity, and collective care.

Position Summary

The Front Desk Experience Coordinator is the heartbeat of IOOV’s daily operations and community connection. This role goes beyond traditional reception work. It is about shaping the first impression, holding space with intention, and ensuring every person who enters or calls IOOV feels seen, respected, and supported.

You are the bridge between community and services, helping to move people from inquiry to impact while keeping the office running with clarity, care, and efficiency.

Core Responsibilities

Front Desk Leadership and Community Experience
• Welcome all visitors with warmth, professionalism, and cultural humility
• Serve as the first point of contact for clients, partners, and community members
• Answer and route calls with accuracy and care
• Support client engagement and connection to services, including programs such as the food pantry
• Maintain a welcoming, organized, and affirming front office environment

Administrative Coordination
• Manage shared calendars, appointments, and scheduling in coordination with leadership
• Handle incoming and outgoing mail and general communications
• Maintain organized client files, check-in systems, and front desk workflows
• Ensure seamless day-to-day front office operations

Data and Systems Support
• Enter and maintain accurate data in organizational databases
• Follow funder and organizational requirements for documentation and reporting
• Assist with tracking basic program data and generating reports
• Identify and communicate system or database issues

Event and Program Support
• Support logistics for IOOV programs, events, and community activities
• Assist with scheduling, space coordination, and vendor communication
• Help manage internal and external event calendars
• Contribute to a smooth and engaging community experience during events

Operations and Accountability
• Uphold strict confidentiality and ethical handling of all information
• Follow organizational policies and procedures
• Support team operations and special projects as assigned

Minimum Qualifications

• High School Diploma required, Associate’s Degree preferred
• 2 to 3 years of front desk, receptionist, or administrative experience
• Bilingual Spanish strongly preferred
• Strong computer and database skills
• Excellent communication and interpersonal skills
• Strong organization, attention to detail, and time management
• Ability to multitask and thrive in a fast-paced, mission-driven environment

Why This Role Matters

At IOOV, the front desk is not just a position. It is a place of trust, access, and connection. You help set the tone for how our community experiences care, dignity, and belonging every single day.

Equal Opportunity Employer (EOE)

In Our Own Voices, Inc. (IOOV) is an Equal Opportunity Employer committed to equity, dignity, and belonging. We do not discriminate on the basis of race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, HIV status, veteran status, or any other protected characteristic.

We strongly encourage applications from LGBTQ+ people of color, transgender and gender expansive individuals, people living with HIV, and those from communities most impacted by systemic inequities.

In Our Own Voices, Inc. (IOOV) is a nonprofit organization dedicated to serving the needs of LGBTQ+ communities, with a focus on people of color. Our mission is to enhance the health, wellness, and overall quality of life for LGBTQ+ individuals through advocacy, support services, and community-building activities. We offer a wide range of programs, including health services, mental health support, youth services, and cultural events, all aimed at fostering a safe, inclusive, and equitable environment. At IOOV, we are committed to promoting social justice and empowering marginalized communities to thrive.

Company Description

In Our Own Voices, Inc. (IOOV) is a nonprofit organization dedicated to serving the needs of LGBTQ+ communities, with a focus on people of color. Our mission is to enhance the health, wellness, and overall quality of life for LGBTQ+ individuals through advocacy, support services, and community-building activities. We offer a wide range of programs, including health services, mental health support, youth services, and cultural events, all aimed at fostering a safe, inclusive, and equitable environment. At IOOV, we are committed to promoting social justice and empowering marginalized communities to thrive.