Planet Fitness - Overnight Member Services Representative - Part Time - Hermitage

Hermitage, TN 3434 Lebanon Pike, Hermitage, TN 37076-2006, United States of America Pay: $12.00 - $12.50 Member Services Representative It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. We are looking for a Member Services Representative to join our team! This position will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Responsibilities Greet members, prospective members and guests, providing exceptional customer service. Handle all front desk related activities including answering phones in a friendly manner and assisting callers with a variety of questions, checking members into the system, taking prospective members on tours, signing up new members by calculating rates and monthly payment amounts, and assisting the Club Manager in counting out the drawer as needed. Facilitate needed updates to member’s accounts. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Club Manager as needed. Assist in maintaining the neatness and cleanliness of the club by completing daily assigned tasks within the first hour of your shift, helping complete the priority cleaning list each day, completing walk‑around and bathroom checks periodically, and helping complete any special cleaning projects as needed. Other duties and responsibilities based on club needs. Qualifications Must be 18 years of age or older. High School diploma/GED equivalent required. Customer service background preferred. Basic computer proficiency. Punctuality and reliability are a must. Ability to work independently as well as part of a team. A positive, upbeat attitude and a passion for fitness and health. Exceptional customer service skills; able to interact in a positive and professional way with members and co‑workers, exceeding the member’s expectations. Strong listener with the ability to empathize and problem solve. Demonstrate diplomacy in all interactions while using appropriate behavior and language. Physical Demands Continual standing and walking during shift. Continual talking in person or on the phone during shift. Must be able to occasionally lift up to 50 lbs. Will occasionally encounter toxic chemicals during shift. Equal Opportunity Employer Taymax Group welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Taymax Group is an equal opportunity employer in the terms and conditions of employment. We believe in providing an inclusive and diverse workplace environment and welcome talent from all backgrounds and perspectives. Our success is directly related to our people and as a company, we strive to foster an inclusive and diverse environment where we all work toward our common goal; to enhance people’s lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone. This commitment applies to all candidates and employees regardless of race, color, ethnicity, citizenship, place of origin, creed, religion, age, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability and any other protected characteristic. #J-18808-Ljbffr Hermitage Fitness, LLC