Residence Hall Operations Coordinator (Two Positions)

Residence Hall Operations Coordinator (Two Positions)

The Residence Hall Operations Coordinator is a staff member in Residential Living. This position assists with managing operational aspects of residential communities having 450 to 1200 residents and reports to the Operations Specialist. Major responsibilities include management of multiple residence hall main desks (including supervision of student desk staff), assistance with opening and closing of residential facilities, and oversight of the package and mail deliveries for the residence halls. This role provides a high level of customer service to students and is part of a residential team that centers around student learning and development. This is a 10-month position following the academic year calendar (mid-August through mid-May).

Bachelor's degree preferred and/or equivalent experience. Strong customer service, administrative, and problem-solving skills, including attention to detail. Excellent written and verbal communication skills. Ability to supervise student staff. Strong ability to handle multiple priorities and work across many different constituencies. Experience general administrative responsibilities, coordination of processes, and supervision of front-line service staff. Proficiency in Microsoft Office suite is preferred.

Oversight and Supervision of (Multiple) Residence Hall Main Desks: Completion of administrative tasks and main desk operations as necessary. This includes ensuring packages are logged and distributed in a timely fashion, troubleshooting lost packages, ordering keys for residence hall rooms and mailboxes, coordinating residence hall opening and closing processes that run out of the main desk, and monitoring and ordering equipment as needed. The Residence Hall Operations Coordinator will cover desk shifts (during standard work hours) when a shift cannot be filled. Supervision: Recruit, hire, train, supervise, and evaluate a student desk staff of approximately 15-30 Main Desk Assistants (MDAs) who work at the main desk of the residence hall and 7-9 Exercise Attendants where applicable. Create and monitor work schedule for Main Desk Assistants. Process weekly payroll for all student staff. Residence Hall Management: Serves as the housing coordinator for one or more buildings: works closely with the Housing Office and the Residence Directors to track and report hall vacancies. Assist in the coordination of living agreements. Serve as a contact point for Facilities Services regarding facility-related issues and concerns. Walk halls weekly with Residence Directors. Oversees administrative processes related to hall opening and closing. Staff member assigned to Milton Hall will oversee Milton Hall Fitness Center. General Administrative Support: Provide general administrative support for two to three Residence Directors. This could include budget processing, creating/disseminating communications, processing on-call logs, etc. Serves on University, Divisional, and Departmental Committees as requested. Professional Development: Takes an active interest in identifying and participating in his/her professional development. Adheres to the Association of College and University Officers-International (ACUHO-I), National Association of Student Personnel Administrators (NASPA) and America College Personnel Administrators (ACPA) ethical standards. Serves on University, Divisional, and Departmental Committees as requested. Exhibits the ability to engage in in-depth self-reflection and apply what they have learned to their professional and personal lives. Presents workshops and training sessions to staff and students. Works to develop intercultural competency skills and to create inclusive residential environments.