Supportive Services Manager

Supportive Services Manager

This position will supervise and lead case managers throughout King County. The Manager actively provides collaborative monitoring and support to case managers of Permanent Supportive Housing with policies and protocols. The Manager ensures that all applicable LIHI properties receive and sustain Supportive Services grant opportunities. The Supportive Services Manager oversees the financial and record-keeping side of the grant-making process and works closely with program staff and senior leaders to ensure accurate financial reporting and procedural compliance on all grants, including governmental grants and FSC Medicaid billing.

The person in this position may interact with all levels of the organization to include:

• Housing Management Leadership team
• Area manager teams: including Program Coordinators, Property Managers, Housing Assistants, and/or Resident Managers
• Grant writers, fund developers and LIHI finance
• Community Engagement & Advocacy Manager and our Chief Strategy Officer
• Funders including Housing and Urban Development (HUD) representatives, King County (and potentially other counties), City of Seattle, as well as intermediaries such as Housing Authorities, Coordinated Entry representatives, Safe Harbors/HMIS etc.

Responsibilities:

• Staff support, training and supervision
• Hire, conduct orientation and train Case Managers at five to six Permanent Supportive Housing sites. Provides consultation, guidance and support to case managers in assigned case management teams; Provide first level guidance and assistance to case managers.
• Directly supervise up to 10 Supportive Service staff at an assigned portfolio of properties.
• Provide support to Supportive Services and Property Management staff to work collaboratively for successful resident outcomes.
• Pursue progressive employee evaluation and development.
• Participate in program evaluation, and best practice development, including input from residents, Housing Management staff, other staff and volunteers.
• Oversee, maintain and review case management records for quality assurance, training and data management purposes.
• Conduct staff meetings on a weekly or bi-weekly basis.
• Engage in direct-resident support as needed/requested, which may include some short term crisis intervention, case-management, info-referral, and/or back-up assistance with property management tasks.
• Offer case management and service planning for selected residents, either referred by building management as at risk of eviction, or self-identified.
• Conducts regular site visits to multiple properties to provide clarification, supervision and guidance. Coordinate and/or conduct periodic audits of Supportive Services at various sites, including weekly/monthly file and data input reviews. Facilitates one-on-one staff meetings to work on goals, growth, training, and guidance on specific cases, and overall case management performance.
• Manage administrative support tasks, to possibly include scheduling/calendaring, light event coordination, quarterly/annual internal auditing tasks, and general file clean-up and organization, possibly including electronic file storage.
• Manage supportive services database to ensure accuracy, staff compliance and billing of services. Experience with HMIS a plus.
• Collaborate with diverse people from across LIHI - effectively listen, reflect, and mediate, problem-solve.
• Work with LIHI's leadership and finance and supportive services staff to ensure an accurate, timely and efficient process for the entire grant life cycle from proposal to close. This entails collaboration with supportive services, finance, development and property management staff, reviewing and/or producing relevant reports, monitoring and post-award management.
• Other duties as assigned.

Qualifications:

• Bachelor degree required in social work or related field. MSW preferred.
• Experience in case management and/or resident support services and has experience in a supervisory and management role.
• Background in case-management, resident advocacy, or related career is required. Background in grant management highly desired. Background in "housing-specific" case-management highly desired.
• Knowledge of local social service resources.
• Demonstrated experience working with homeless individuals/families; able to speak about the wide range of related needs and issues; familiarity with the micro/macro barriers they encounter before and after becoming transitionally or permanently housed.
• Demonstrated leadership and supervision of supportive services staff
• Experience working with confidential information, files and electronic files along with maintaining complete confidentially is required
• Familiarity with property management is highly desirable, especially property-management that is focused around serving low-income residents.
• Excellent computer and technology skills and aptitude for administrative responsibilities such as preparing budgets, reports, invoices.
• Aptitude for conducting research and reporting data.
• Must pass drug screening test, criminal background checks and motor vehicle/driving checks. Must have valid Washington Driver License.
• Must have reliable personal transportation.

Other Requirements:

Physical Requirements for this position can be found here.

Benefits for this position (pro-rated for part time employees)

• Generous vacation and sick leave
• 10 paid holidays and 1 floating holiday
• Employer-Paid Medical, Dental, and Vision (with HRA, HSA & FSA options)
• Employer-Paid Life and AD&D Insurance
• 401k offered for unionized employees (through OPEIU8)
• 403b offered for non-union employees
• Employee Assistance Program
• Travel Assistance Program
• Aflac offered for all employees.

About us:

The Low Income Housing Institute (LIHI) has a 30-year history and track record of owning and managing low-income housing; developing innovative solutions to homelessness; advocating for housing justice; providing supportive services; and operating hygiene services for homeless people at our Urban Rest Stops. LIHI staff have developed over 5,000 affordable housing units and manages over 3,000 units including rental housing, permanent supportive housing and transitional housing. The populations served include: families, singles, seniors, veterans, young adults, immigrants, low wage workers, and people living with physical and mental disabilities. LIHI is one of the largest nonprofit housing organizations in the state. Our properties are located in Seattle, King County, and five adjacent counties. LIHI is a national leader in sponsoring tiny house villages as a crisis solution to homelessness. Annually, the tiny house villages and shelters serve 2,000 homeless people and our hygiene programs serve over 8,000 homeless people. LIHI staff is collaborative, dynamic, and dedicated to taking bold steps in ending homelessness and creating supportive communities for people to thrive.

Low Income Housing Institute