Office Administrative and Customer Support - Customer Service Representative
Mindlance
Customer Service Representative
Answer 50 70 inbound calls per day. Ability to display professionalism and courtesy. This includes but is not limited to; providing accurate information, using the proper client scripting, voice tone, inflection, expressing empathy and displaying a willingness to assist. Accurately identify and escalate AE/PQC to client within 1 business day. Field caller complaints and escalate via the request for supervisor process. Data & Documentation management (DTP and usmmempsi.cc.com mailbox usage). Attendance and on phone percentages (90% or better). Adherence to all CWI, SOP, Federal regulations as well as all policy and procedure.
Qualifications:
- High School graduate (some college preferred)
- 3-5 years customer service experience within an inbound call center environment
- Above average computer skills
- Exceptional written and verbal communications
EEO: "Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."
MindlanceVacancy posted 2 days ago
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