IT Systems Administrator

The IT Systems Administrator role will focus on maintaining and supporting our IT infrastructure, with a strong emphasis on Microsoft 365 administration, Okta user access management, and end-user technical support. The ideal candidate will also provide assistance with basic networking and hardware support, working with third-party IT vendors as needed, while contributing to the security and efficiency of our systems.

Key Responsibilities:
• Technical Support:

o Provide day-to-day support for hardware (PCs, Macs, printers), software, and cloud-based services.

o Troubleshoot and resolve technical issues for end-users efficiently and professionally.

o Assist users with Microsoft 365 applications, including Teams, SharePoint, Outlook, and OneDrive.
• System Administration:

o Administer and maintain the Microsoft 365 Admin Center, including user accounts, mailboxes, licenses, and application settings.

o Manage user identities and access via Okta Single Sign-On (SSO) and multi-factor authentication (MFA).

o Perform routine maintenance, updates, and patches for workstations and servers.

o Support backup processes and assist with disaster recovery procedures.

o Oversee the procurement, issuance, and collection of company devices, such as laptops, and peripherals.

o Maintain an inventory of IT assets, ensuring proper tracking and compliance.
• Cloud & Application Support:

o Provide support for cloud-based systems and services, with a focus on Microsoft 365.

o Assist with the evaluation, deployment, and documentation of new applications and services.
• Security and Compliance:

o Support and enforce IT security best practices, including endpoint protection and access controls.

o Assist in ensuring compliance with organizational security policies.
• Basic Networking Support:

o Provide first-level support for Meraki and Cisco network devices, including basic troubleshooting of LAN/WAN and VPN issues.

o Escalate advanced networking issues to the Network Administrator as needed.
• Collaboration & Projects:

o Work closely with the Network Administrator and other departments to support IT-related initiatives.

o Document system configurations, processes, and updates.
• Other duties as assigned.

Qualifications:
• Education:

o Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.

o CompTIAA+, Security+, or Microsoft certifications (MS-900, MD-100) are a plus.
• Experience:

o 3-5+ years of experience in IT support or systems administration.

o Strong experience with Microsoft 365 Admin Center, including Teams, SharePoint, and Exchange Online.

o Experience with Okta or other identity management systems.
• Technical Skills:

o Proficiency with Windows and macOS operating systems.

o Familiarity with virtualization platforms (e.g., VMware, Hyper-V).

o Basic knowledge of Meraki and Cisco networking equipment is preferred.

o Understanding of cloud services and endpoint management.
• Soft Skills:

o Strong problem-solving and analytical skills.

o Excellent communication and interpersonal abilities.

o Ability to prioritize tasks and manage multiple projects simultaneously.
• Other:

o Availability to support IT operations