Sr. Collector

Job Description

Job Description

Award-Winning Workplace. People-First Culture.

Great Lakes Credit Union is proud to be recognized as an American Banker Best Credit Union to Work For and a Best Place to Work for Women in 2026.

Join a team where your contributions matter, your growth is supported, and great people make a difference every day.

Discover what makes GLCU a great place to build your career.

The salary range for this position is $ 25.54 to 38.31 , with an anticipated hiring range of $25.54 to $31.92 based on qualifications and experience. The broader range reflects the full pay grade for the position, including future growth opportunities within the role 

The Sr. Collector is responsible for the daily collection of more complex, past due accounts and is considered a Subject Matter Expert (SME) within the Collections Department.   Possesses a strong understanding of all loan types, shares and ancillary products. Mitigates losses through calls, letters, skip tracing, credit analysis, securing members’ accounts to offset delinquencies, determining debt collectability, settlement reviews, and recommendation and review for loan restructures. This position is also responsible for managing the charge-off process of both loans and shares, and post-charge off collection efforts to maximize recovery via placement with external agencies and attorneys.  The Sr. Collector is driven to excellence, works with minimal supervision, and drives outstanding results. They will ensure that the needs of GLCU are met by providing high quality services to members, both internally and externally, while maintaining compliance with all state and federal laws pertaining to GLCU, and the Fair Debt Collection Act (FDCPA). This role possesses a strong knowledge of the GLCU Collections Policy, procedure and systems, inclusive of consumer bankruptcy, repossession and foreclosure. This position acts as a team resource within the Collections Department and will possess the ability to work across all lines of the business to effectively service the membership, as needed. At the discretion of the Collections Manager, may assist with departmental training.      

As the Sr. Collector, you will: 

• All of the duties and responsibilities of Collector along with the following:
• Maintains follow-up on past due accounts greater than 30 days, contacting the borrower(s) for prompt repayment of obligations or a mutually acceptable deferred payment plan.
• Manages the repossession of collateral from initial placement through sale and posting of sale proceeds. 
• Files for refunds of all ancillary products in matters involving repossession. 
• May appear in court proceedings when applicable, to serve as witness for credit union.
• Reviews and may authorize settlements on charged-off accounts within approved limits
• Refers accounts and members to agencies and attorneys for additional post charge off recovery collections.
• Responsible for monitoring lien perfection within assigned queue (vehicle & consumer loans).
• Negotiates repayment agreements with members in collection/legal cases. 
• Reviews and makes recommendations to Management for settlement offers.
• Assists the Manager with all departmental audits and internal controls as required. 
• Participates in cross-training of departments which impact Collections.
• Assist with the monthly charge-off process of loans and shares.
• Responsible for maintaining compliance with all applicable federal, state, and local laws and regulations, and adhering to all GLCU policies, procedures and internal controls.
• All other duties as assigned.

Requirements needed for success in the role: 

• Minimum of five year’s experience as a collector and/or commercial or consumer collections experience.  
• Proficient knowledge of foreclosure, repossession, debt restructure procedures, charge offs, recoveries, third party collections, and bankruptcy.

Benefits We Offer:

At GLCU, we believe that our employees are our greatest asset. That's why we offer a comprehensive benefits package designed to support your well-being and help you thrive both personally and professionally. Here’s what you can expect:

• Competitive total compensation package: We offer a competitive total compensation salary structure that rewards your hard work and contributions.
• Health & Wellness: Enjoy comprehensive medical, dental, and vision insurance plans to keep you and your family healthy. We also provide access to wellness programs and health membership reimbursement. The company paid Short Term Disability and Long Term Disability. 
• Employee Banking Benefits: Enjoy the flexibility and convenience with 24/7 digital banking, a network of more than 30,000 ATMs, 18 branches.
• Company Paid Life Insurance: Enjoy peace of mind with company-paid life insurance, providing financial protection for you and your loved ones.
• Generous Paid Time Off: Recharge and relax with a generous PTO policy and paid holidays.
• Retirement Savings Plan 401(k): Plan for your future with our 401(k)-retirement savings plan, complete with employer matching contributions to help you reach your financial goals.
• Professional Development: We are committed to your growth! Take advantage of our training programs, mentorship opportunities, and tuition reimbursement for continuing education.
• Employee Recognition Programs: We celebrate your achievements and milestones through various recognition programs.
• Diverse and Inclusive Culture: Join a vibrant team that values diversity and fosters an inclusive environment where everyone feels welcome and empowered.
• Community Engagement: Participate in our community service initiatives and volunteer opportunities to make a positive impact in the communities we serve.

Join us at GLCU and discover a workplace that invests in you! We’re the total package!

Great Lakes Credit Union is proud to be an Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.