Retail Keyholder

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. With moderate supervision, the Retail Keyholder assists the store management team in executing and supervising all store activities. They provide outstanding guest service experiences within a sales culture that utilizes elements of GameStop's Circle of Life buy, sell, trade, and reservation business model. Essential Job Duties And Responsibilities Provide best-in-class guest service: promptly greet guests, respond to guest questions/concerns promptly, effectively, and courteously, assist guests in meeting their video gaming needs, inform guests about special promotions and the trade-in program, recommend additional items as appropriate, apply all selling behaviors during each transaction, and express gratitude to every guest for choosing GameStop. Support the overall shopping environment, including visual and operational elements, and nurture guest relationships that lead to sales and repeat business. Process guest purchases and returns accurately via the Point-of-Sale (POS) computer system, ensuring top-notch guest service. Address guest comments or questions in person or on the phone, answering phone calls promptly, courteously, and professionally to ensure every guest receives top-notch guest service. Promote GameStop’s unique guest benefits, such as the new title reservations program and the Pro Rewards guest loyalty program. Ensure that all areas of the store, including restrooms, are clean, organized, and merchandised according to company guidelines. Complete Omni-Channel orders daily. Safeguard company assets through effective inventory control and loss prevention practices. Conduct store inventory counts, stock/restock merchandise on shelves and fixtures, and move products from the stock room to the front of the store. Support store management in meeting and exceeding sales, profit, and shrink goals and complete required administrative and operational duties. Count, balance, and reconcile daily business transaction totals accurately in the POS system. Check shipments for discrepancies or shortages and record any discrepancies in the POS system. Process defectives/recalls, and stock pulls accurately and promptly. Visually inspect associates' and leaders' packages and/or belongings at store closing or at the end of a shift. Supervise and delegate tasks to Sales Associates in the absence of management. Consistently adhere to GameStop policies and procedures. Follow all opening and closing procedures. Observe associate performance and provide timely and appropriate feedback to the store management. QUALIFICATIONS Must provide proof of identity and eligibility to legally work in the United States. Must be at least 18 years old. High school diploma or equivalent required. At least 1 year of retail sales, guest service, and/or management experience preferred. Video game knowledge preferred. Must be able to work alone, stand, and move throughout the store unassisted for up to 10 hours per day. Required Job Skills And Abilities Exceptional guest service skills. Provide genuine and friendly assistance to every guest during each visit. Demonstrate clear verbal and written communication and listening skills. Work in a fast-paced, rapidly changing environment. Meet associate performance expectations, including attendance, professional dress, and grooming requirements. Operate the POS computer system and properly complete the required paperwork. Possess basic math skills and alphabetizing skills. Self-motivation and ability to work as a team to complete necessary tasks in a timely manner. Problem-solving skills and judgment abilities. Follow instructions furnished in written, oral, or diagram form. Deliver bank deposits following loss prevention safety guidelines. Work a flexible schedule, including extended hours/days as necessary. Remain effective under pressure and handle stress in a manner that is acceptable to others and the organization. Bend, stoop, reach with arms/hands, climb ladders, and lift merchandise weighing up to 30 lbs. Stand and move throughout the store unassisted to provide guest service or perform tasks in any part of the store for up to 10 hours per day. GameStop provides equal employment opportunities to all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. GameStop provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Full-time store positions at GameStop are eligible to participate in incentive programs, 401(k), paid time off, dental, vision, and health insurance. Positions at GameStop may also be eligible for a bonus and/or other incentives. Compensation: $14.50 - $17.25 #J-18808-Ljbffr