Electromechanical Field Support Engineer -- Semiconductor Systems

Job Description

Job Description

Your Mission

Keep advanced semiconductor systems running. Partner directly with customers to install, maintain, troubleshoot, and restore equipment performance with minimal downtime. Expect 20–30% domestic travel to customer sites and our service center.

What You Will Do

• Perform service at customer locations or the service center: scheduled PMs, unscheduled repairs, consumable swaps, installations, and start-ups.
• Independently run preventive maintenance activities with precision and completeness.
• Interpret operation manuals to pinpoint root causes of tool failures across mechanics, hardware, software, and system interfaces.
• Use service checklists/protocols and document every action—PM, downtime, issues, and time spent—within customers’ systems, producing reports that justify product movements and onsite work.
• Own parts logistics: order, expedite, and alert customers/management when product replacement is required.
• Escalate design-related issues to engineering and management for resolution; be the customer’s technical point of contact.
• Provide hands-on support for phase-one CMP tool installation (dock, level, interconnect) under supervision to prepare for safe power-on.
• Deliver technical guidance to field technicians and field service engineers; train and mentor Field Service Technicians I–III.
• Assist with service center operations and support other customer sites when needed.

Compliance and Safety

• Complete Finesse training to ensure accurate parts usage tracking and transactions.
• Follow EBARA and customer safety policies; complete all required safety training.
• Maintain a clean, safe, and compliant work environment.
• Perform other duties as assigned.

Qualifications

• Associate of Science in Electronics, an accredited basic electronics program, or equivalent experience.
• Preferred: 6–10 years of relevant experience, preferably within semiconductor manufacturing.
• Working proficiency in mechanical systems and an understanding of semiconductor and/or vacuum technology.
• Strong customer relations and communication skills.