Guest Service Associate

Job Description

Job Description

Job Position Title:  Guest Service Associate

Salary: Hourly

Job Description Summary:

Be a part of an arts-loving and customer-oriented team responsible for providing a first-class experience for our guests. We provide exceptional guest service and create and promote a positive atmosphere with a* guest focused culture within our unique immersive experience. Includes weekend, evening, and holiday shifts  . *Responsibilities may include some or all the below responsibilities.

Essential duties and responsibilities:

● Maintain effective communication with appropriate managers, customers’ and peers

● Handle box office when necessary to collect tickets

● Assist the retail area with merchandise when needed

● Assist with VR preparation

● Meet and greet customers in a friendly manner

● Answer guest inquiries and assist customers when needed.

● Complete any other duties which enhance the guest experience

• Assist in load in/load out tasks.
• Assist in Inventory audit tasks.
• Assist in outdoor and indoor parking-related tasks.

Education and/or Work Experience:
● Must be at least 18 years of age

● High School graduate or GED

● Customer service experience preferred

Skills & Abilities:
● The ability to read, speak and effectively understand the English language

● Standing and/or walking for much of the time/ length of assigned shift/ ability to lift up to 50pounds alone

● Solving practical problems dealing with a variety of variables

● Must possess above average communication skills

● Safety conscious

● Outgoing and friendly

● Willing to actively engage guests

● Ability to learn and understand exhibit content in order to be able to answer general guest queries

● Commitment to providing the best in customer service