Help Desk Technician - MSP Experience Required

Salary: $48,000 - 58,000 per year Requirements:

• At least 1 year of troubleshooting experience and 2 years of MSP help desk experience.
• Strong analytical and troubleshooting skills, a proactive service mindset, and clear, professional written and verbal communication.
• Excellent time management, prioritization, organization, attention to detail, and documentation skills.
• Proficiency troubleshooting Windows and macOS for end users.
• Hands-on experience deploying workstations and laptops and setting up peripherals, docking stations, printers, and basic cabling.
• Experience supporting Microsoft 365 services, including Exchange Online, Teams, OneDrive, and SharePoint.
• Solid understanding of TCP/IP, DNS, DHCP, VPN connectivity, and Wi-Fi configuration.
• Experience creating and disabling user accounts, resetting passwords, and assisting with device enrollment in Microsoft 365 and Entra ID using documented procedures.
• Familiarity with Active Directory user and group basics.
• Ability to guide users through MFA enrollment and sign-in issues.
• Experience using RMM platforms, remote support tools, and ticketing systems.
• Valid drivers license, reliable personal vehicle, and ability to travel to client sites throughout the Las Vegas area.
• Ability to lift and move computer equipment and work under desks and in server or network closets as needed.
• Passion for technology and helping people, comfort working independently at client sites and as part of a remote team, and willingness to ask for help and continue learning.

• Provide Tier 1 support by isolating, troubleshooting, and debugging user issues remotely and at client locations.
• Deliver on-site desktop, hardware, and end-user support throughout the Las Vegas area.
• Set up equipment, handle moves, troubleshoot peripherals, and perform basic network troubleshooting during site visits.
• Represent QIT Solutions professionally at client sites and resolve hands-on issues, including hardware failures, cabling, workstation deployments, and in-person user support.
• Respond to support requests from customers and prospects by telephone, email, and support tickets.
• Troubleshoot software setup and configuration issues and research solutions to software and hardware errors.
• Collaborate with teammates to resolve client issues and contribute to the team knowledge base.
• Prioritize issues by severity, manage resolutions within service levels, maintain accurate ticket records, and provide timely status updates to clients and relevant employees.
• Maintain documentation for technical best practices, standard procedures, and checklists.
• Carry out frontline end-user tasks such as account creation, password resets, device enrollment, and license assignment; escalate complex infrastructure issues to Tier 3.

• Active Directory
• Cloud
• Hardware
• Support
• macOS
• Microsoft 365
• Network
• SharePoint
• TCP/IP
• VPN
• Windows
• Office 365

More:

We are QIT Solutions, a managed services provider specializing in cybersecurity, cloud, and IT management. We partner with leading hardware and software brands to deliver secure, customized solutions, and we value problem-solving, team development, client satisfaction, honesty, integrity, and a positive work environment. This full-time Help Desk Support role is frontline support, not systems administration or escalation engineering; we offer opportunities for internal growth toward Tier 2 and Tier 3. The position is based in Las Vegas, Nevada, with hybrid remote ticket work and on-site client visits scheduled according to client needs and ticket volume, so travel varies from week to week. Compensation is $48,000–$58,000 per year, based on experience. Benefits include health, dental, vision, life and short-term disability insurance, flexible paid time off, a 401(k) with employer match, mileage reimbursement, tuition reimbursement, and additional perks. Our mission is to serve others with trusted technology services, excellence, and integrity; we aim to develop leaders and strengthen organizations through service. We are an equal opportunity employer. Applicants should submit a resume and expect a technical assessment and a short follow-up questionnaire before interviews.

last updated 41 week of 2026