Patient Services Associate

Patient Services Associate | No Healthcare Experience Required You'vespent years deliveringa premiumexperience for clients who expect the best. You know how to run a smooth appointment, stay composed under pressure, and hold a high standard session after session. Nowusethose skillswheretheypaywhatyou’reworth. Serenityoperatesstructured, appointment-based treatment programs using advanced technology.We're not looking for a clinical background;we're looking for professionals who know what exceptional client serviceactually lookslike and can execute it consistently, every single day. Training is 100% provided. Your service background is the qualification. Key Responsibilities This is a structured, schedule-driven role.You'llmanage a predictable daily caseload of recurring clients,usingspecialized equipment, andown the experiencefrom check-in to session close. Build relationships with clients to maximize achieved outcomes Welcome clients, orient them to their session, andmaintaina calm, professional presence throughout Operate proprietary treatment technology according to step-by-step clinical protocols (full paid training) Document session notes and update client records accurately after each appointment Maximize client retention rates so they complete the full course of treatment Maintain a clean, organized, consistent environment that clients depend on No two clients are the same. Your standardsalways are. What We're Looking For 2+ years in a premium client-facingor customer service role such asluxury retail, hospitality, wellness,spa, country clubs & memberships,etc… A service standard that holds regardless of how your day is going Professional composureto redirect client energy in a productive direction Strong attention to detail;followinga process and documentingit accurately Reliableattendance;your clients schedule their day around youshowingup Compensation & Benefits $23–$30/hr - Ameaningful step up from most hospitality and retail pay 90% employer-paid medical, dental, and visionstarting on day one 10 PTO days (increases to 15 after year one) + 10 paid holidays 401(k) retirement program Paid training: We invest in getting you fully certified before you ever see a client About Serenity Serenity delivers structured, technology-driven treatment programs across multiple U.S. markets. Our clients return week after week because our team holds a consistent, professional standard.We'vebuilt a reputation on operational excellence and people who take their craft seriously. If you bring the service background,we’llhandleeverything else. In accordance with Colorado's EqualPay for Equal Work Act this position pay ranges $25-26.50 hourly. #J-18808-Ljbffr