Territory Account Specialist (Miami)

Solenis is a leading global provider of water and hygiene solutions. The company offers a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and state‑of‑the‑art monitoring, control, and delivery systems that help customers improve operational efficiencies, product quality, plant asset protection, minimize environmental impact, and create cleaner, safer environments. Responsibilities Deliver an exceptional customer experience by supporting Diversey’s cleaning and sanitation programs. Build and maintain strong relationships at all levels within the customer’s organization, including end users, supervisors, and managers. Promote a culture of safety by strictly adhering to EHS policies, procedures, and best practices. Install equipment in accordance with established Standard Operating Procedures (SOPs). Perform routine site visits to monitor program performance and customer satisfaction. Ensure all customer equipment is maintained in proper working condition. Provide training to customers on equipment operation, cleaning procedures, product usage, and Safety Data Sheets (SDS). Monitor on‑site inventory levels to ensure minimum required supplies are available, support order placement, and program compliance. Act as the voice of the customer by identifying key areas of concern, addressing issues, and capturing satisfactory feedback. Diagnose and troubleshoot technical issues with equipment and system performance. Maintain proper inventory levels in company vehicles and storage areas to support service needs. Prioritize and perform repairs on leased dish machines and other equipment in accordance with service level agreements (SLAs). Accurately complete service, installation, survey, and routine visit reports in Salesforce FSL and applicable customer reporting systems. Carry out administrative tasks including daily timesheet submission, part/equipment order follow‑up, documentation of consumption for cost allocation, and weekly visit planning in coordination with your manager. Required Qualifications High school diploma or equivalent. Minimum of 1 year of field service experience, including maintenance of industrial equipment and mechanical troubleshooting. Minimum of 1 year experience selling cleaning solutions or equipment to clients in the hospitality or food service industry. Flexibility to support emergency business needs, which may occur during evenings, nights, weekends, and holidays. Proficiency with basic computer applications, including email, Microsoft Office (Excel, Word), SharePoint, PowerApps, and other mobile apps. Valid U.S. driver’s license with a clean driving record and the ability to drive long distances as needed. Physical requirements: Ability to lift and move objects up to 50 lbs and perform precision tasks in confined or limited spaces. Skilled in the safe and effective use of hand and power tools. Strong mechanical and electrical aptitude, with proven plumbing and electrical troubleshooting skills. Professional demeanor with a high level of self‑motivation and the ability to work independently. Strong attention to detail, time management, and decision‑making skills. Excellent communication, interpersonal, and organizational abilities. Ability to collaborate across functions and departments to support company objectives. Preferred Qualifications Experience with Salesforce (FSL). Understanding Food Safety requirements, NEHA/CPFS or Serve Safe certifications. Benefits & Prerequisites Medical, dental, and vision coverage. 401(k) with employer match. 15 paid vacation days (accrued based on start date). 8 paid fixed holidays annually. 24 hours floating holidays (accrued based on start date). Up to 80 hours of sick time (accrued based on start date). The expected compensation range for this position is between $52,760.00 and $77,374.00 plus discretionary bonuses. The exact compensation may vary based on your skills, experience, and other factors permitted by law. Solenis is a proud Equal Opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. #J-18808-Ljbffr