Patient Service Access Manager - Hospital Admissions & Financial Counseling

Job Summary The Patient Access Service Manager reports to the Assistant Director, Admissions and Financial Counseling (MGR 2). The Manager oversees operational and technical functions of UCSF Health Mission Bay Admitting offices and associated operational areas, including surgery centers, Children’s Emergency Department, Birth Center, and Blood Draw. Responsibilities Key duties include: managing 24/7 operations; providing operational support and staff development; financial account management; facilitating cross‑functional coordination; responding to unscheduled events; and serving as the DNB (Discharge Not Billed) champion. The Manager will lead process improvement initiatives such as data gathering and analysis, best practice research, process mapping, performance metrics, and post‑initiative monitoring. Activities also involve registration for all admissions, financial follow‑up, Medi‑Cal applications, counseling, and cash collections. The role requires building a cooperative working relationship with staff, physicians, other disciplines, and the public, while promoting a culture of respect, honesty, and cultural sensitivity. Qualifications – Required Bachelor's degree in a related area, or four years of relevant experience plus five or more years of healthcare experience with operational expertise in front‑end revenue cycle operations, in some or all of the following: patient registration, insurance verification, authorization and referral management, denials prevention, patient placement, and hospital operations. Strong managerial skills in planning and delegating work, deploying staff, building competencies, resource management, and financial management. Ability to quickly evaluate complex problems, identify multiple solutions, and implement action plans for successful resolutions. Excellent written, verbal, and interpersonal communication skills to prepare and present reports; ability to convey complex information clearly to all staff levels. Ability to create a departmental culture committed to high‑quality customer service and patient satisfaction. Ability to work on‑site in San Francisco and on‑call when required. Preferences Proven ability to collaborate with senior management on operational and performance issues to develop goals, policies, plans, strategies, and quality improvement programs. Experience with EPIC ADT, ASAP, or Transfer Center and Single Screen Bed Planning. About UCSF The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate‑level education, and excellence in patient care. UCSF is the only campus in the 10‑campus UC system dedicated exclusively to the health sciences and is home to five Nobel laureates. UCSF values diversity, professionalism, respect, integrity, and excellence (PRIDE values) and is committed to equity in both care delivery and workforce. Learn more at UCSF Compensation and Benefits . Equal Employment Opportunity The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law. Salary Information The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range depends on factors such as work experience and internal equity. For positions represented by a labor union, placement is guided by the collective bargaining agreement. #J-18808-Ljbffr UCSF Health