Technical Program Manager (TPM)

The best of medicine should belong to everyone. Nobody dreams of becoming good at being a patient. We have people to love, things we want to do, and plans we hope to keep. Illness already asks enough of us. xCures exists to give healthcare the capacity to care for everyone. Healthcare has more to give. Too much of its time, money, and talent goes into unnecessary work that keeps people waiting and drives up the cost of care. Freeing those resources can make excellent care possible for far more people. xCures understands a patient’s history across the places they receive care and keeps that understanding current. It puts trusted information in the hands of the people who need it, when they need it, and uses that knowledge to take on more of the administrative work around care. Every extracted data point traces back to the exact document and page it came from. Our ambition is to empower doctors to make better decisions, enable researchers to develop better treatments faster, and help healthcare organizations serve more people with fewer errors and lower costs. We work with diagnostic labs, providers, telehealth companies, health systems, payers, and consumer health platforms. We are a fully remote, venture-backed team that holds itself to the same standard as our product: trustworthy, precise, and purposeful. This Role is Perfect for You If You Love: Solving impactful problems that make a tangible difference in care delivery and health outcomes Driving order from ambiguity to enable reliable, high-quality delivery across complex systems Innovating and scaling processes, tools, and collaboration models for real operational impact Working alongside top-tier experts in AI, engineering, data science, and healthcare interoperability/operations to triangulate answers to meaningful problems Designing execution systems that make teams faster and more effective Transforming ideas into scalable, automated, and aligned ways of working About the role: We’re seeking a TPM to own the systems, tools, and processes that power product delivery at xCures. This hybrid role combines product management, technical program facilitation, and product operations to ensure that cross-functional teams can move fast, deliver reliably, and continuously improve. You’ll be the connective tissue between those teams, translating product goals into technical detail, standing up processes that scale, and ensuring high-quality, projectable execution. This is a hands‑on role for someone equally comfortable in development working sessions, customer calls, ticketing systems, documentation, and release reviews. Key Responsibilities: Execution & Delivery Drive cross-functional standups and delivery across implementer (i.e., Engineering, Data Science) teams —managing execution cadences and sprint hygiene Support product operations and SDLC practices including functional testing, release validation, and documentation generation Lead “tiger teams” for strategic or emergent initiatives Maintain crisp, transparent communications and stakeholder alignment, including executive reporting Product Operations & Enablement Manage triage of inbound product requests, coordinating prioritization, routing decisions, and communicating outcomes to stakeholders Build and maintain internal and external technical training, product guides, and support resources Write, maintain, and supplement user stories, requirements, and tickets, ensuring that the technical detail is sufficient for accurate estimation, smooth implementation, and user acceptance Partner with customer-facing teams to onboard clients, capture requirements, and synthesize feedback into actionable improvements Discovery & Insights Develop and support PRDs, success metrics, and instrumentation to measure adoption and performance of tools and features Establish and maintain monitoring and feedback loops, including dashboards and telemetry for user experience and system health Qualifications Required Bachelor’s degree (technical, healthcare, or data-related field preferred) 3-5+ years in technical product, program, and/or product operations roles in high-growth technology environments Proven track record of leading complex, cross-functional initiatives from definition to delivery Experience interfacing with both engineering teams and customer-facing roles Outstanding (internal and external) communication, organization, and problem-solving abilities Technical acumen and curiosity (e.g., ability to engage on APIs, data pipelines, cloud infra, AI/ML) Deep understanding of agile execution and tooling Comfort defining processes and enforcing quality standards Strong organizational and systems-thinking mindset, balancing immediate and long-term needs Preferred Advanced degree in a relevant field HealthTech and/or AI background Enterprise SaaS delivery experience Location xCures operates in a distributed, remote‑first environment, with occasional travel to company offsites or key meetings throughout the year. Candidates may be located anywhere in the United States. The successful candidate must already have authorization to work in the United States. At this time, xCures does not offer sponsorship. All candidate information will be held in confidence and in accordance with EEOC guidelines. Additional Considerations We recognize that people bring a wealth of experience and talent beyond just the requirements listed in a job description. Diversity of experience and skills, combined with a shared passion for healthcare, is what drives us to innovate. We welcome candidates from all backgrounds and encourage you to apply, even if you don’t meet every qualification listed. xCures is an equal opportunity employer, committed to creating an inclusive environment for all employees. Great work deserves great support. We believe our people are our greatest asset, and we’re committed to supporting them with a strong, competitive benefits package. Our goal is to be a place where people genuinely want to build their careers, and our benefits are designed to support our team in the ways that matter most. Remote-First Paid Time Off and 13 Company Holidays Equity Package Medical, Vision, and Dental Employer HSA Contribution Employer 401(k) Match STD, LTD, Life Insurance and Critical Illness Plans Employee Assistance Program Adoption Assistance Company Offsites Monthly Internet Allowance Professional Development Funds And more! Compensation The anticipated salary range for this role is $115,000 - $145,000. #J-18808-Ljbffr