Collector/Resolution Specialist

Collector/Resolution Specialist

Brock & Scott has been a trusted leader in the financial services and real estate industry for over 25 years with a commitment to helping our clients succeed. Our attorneys and staff drive solutions that create value and results to achieve client goals and help them accomplish more. Through multiple offices across our geographic footprint, we work as one team, at our best each day, putting our clients' interests first.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Diversity, equity, & inclusion: In principle and in practice, Brock & Scott values and seeks inclusion and diversity within our community. Brock & Scott is committed to providing a welcoming and equitable environment with opportunities for engagement regardless of individual thought, sexual orientation, gender identity and expression, culture, ethnicity and experience.

Earn $1,500+ per month in bonuses! Mostly inbound leads. Grow your career with training and advancement opportunities. Are you a motivated go-getter ready to make an impact? We're looking for energetic, results-driven individuals to join our collections team. Many people from a variety of backgrounds have succeeded in this role, so you don't need prior collections experience, just a high school diploma, a positive attitude, and a drive to succeed.

What You'll Do:

• Help consumers resolve accounts via phone, email, and mail
• Handle inbound calls and assist with questions and payments
• Track all communications and keep accurate account records
• Recommend next steps and generate repayment documents when needed

Why You'll Love It Here:

• Base Pay: up to $18.50 per hour with no draw against your base
• Bonus Potential: $1,500+ per month for on-target performers (performance-based; tied to goals and attendance)
• Collaborative, supportive team environment
• Career growth opportunities in a stable, growing company

Position Requirements - What We're Looking For:

• Clear, professional communication skills
• Strong problem-solving and customer service abilities
• Ability to work independently and meet goals
• High school diploma or GED

Benefit Details: Brock & Scott, PLLC offers an attractive benefit package to full-time employees on the 1st of the following month of hire. The insurance portion includes medical, dental, voluntary life, voluntary vision, and critical illness, all at competitive rates. At the 90-day introductory period, the Firm also provides a basic life insurance policy in the amount of one time your annual salary (with a minimum of $25,000 and a maximum of $200,000.00) at no cost. Full-time employees receive paid holidays, including six (6) firm-recognized holidays and one (1) Day of Observance, as well as a PTO package of 12 days per year. PTO accrues monthly and is credited on the 15th of each month, in accordance with firm policy. PTO benefits increase after 2 years of employment and again after 5 years of employment. After six months of service, employees over the age of 21 become eligible to participate in the firm's 401(k) plan at the beginning of the next quarter.

Employment with Brock & Scott, PLLC is contingent upon the successful completion of all required pre-employment screenings and verifications, which may include, but are not limited to, a criminal background check, conflict of interest check, employment and education verification (as applicable), and a pre-employment drug screening. Drug testing is conducted only after a conditional offer of employment has been extended and in accordance with applicable federal, state, and local laws.

Compensation Details: $18/hr. The compensation amount is not guaranteed. Individual compensation is based on various factors unique to each candidate. This amount is what we reasonably believe we will pay for the position, however, offer amounts may vary based on factors such as geographic location, experience, and qualifications.

Geographic Eligibility Requirement: To be considered for this position, applicants must currently reside within Brock & Scott, PLLC's geographic footprint. Eligible states include: AL, CT, FL, GA, IN, KY, ME, MD, MA, MI, NH, NJ, NC, OH, PA, RI, SC, TN, TX, VT, VA, and WV.