Associate Restaurant Manager

Associate Restaurant Manager Job Location: 016185 – Willingboro – Willingboro, NJ 08046. Position Type: Associate Restaurant Manager. Salary Range: $18.00 – $22.00 hourly. Reports to: Restaurant General Manager. Directly Supervises: AGMs, Shift Managers, Team Members. Basic Purpose and Objectives of the Position The Associate Restaurant Manager (ARM) serves as the assistant to the Restaurant General Manager by providing additional management coverage of operating hours and direct supervision of operations in an individual restaurant. Focal points include: Driving excellence in customer service Maintaining company standards in product and facility specifications Supervising food handling procedures and operational processes Exercising basic, shift‑to‑shift financial control to meet the restaurant profit margin targets In addition, the ARM assumes full responsibility for specific financial controls, crew training assignments, and the screening of prospective employees under the direction of the RGM. The ARM directly performs hands‑on operational duties, trains employees on an ongoing basis, responds to customer service needs, and role‑models appropriate skills and behaviors in the restaurant. The candidate for ARM is expected to be promotable to RGM within a year and a half of assuming the ARM position. Principle Accountabilities Customer Satisfaction / Product Quality Maintains fast, accurate service, positive guest relations and ensures products are consistent with company quality standards. Drives customer‑focused culture by serving as a role model in resolving customer issues and training managers and crew. Tracks, analyzes and resolves sources of customer complaints. Ensures that food safety standards are met. Financial Develops and drives restaurant annual operating plan. Analyzes sales, labor, inventory and other controllable accounts on a continual basis and takes corrective action to meet or achieve margin and sales growth targets. Trains and mentors subordinates on financial analyses and profitability tips for the restaurant. Develops store CAPEX requests and serves as the principal interface with vendors. Operations Ensures that facilities and equipment are maintained to company standards. Monitors inventory, food preparation and order fulfillment daily to ensure adherence to company standards. Establishes restaurant speed‑with‑service (SWS) targets, monitors performance and resolves bottlenecks to achieve SWS goals. Oversees development and revision of weekly management and crew schedules. Human Resources Directs all restaurant‑level HR activity including crew hiring, learning‑zone planning, performance management, compensation, and employee relations up to termination. Provides hands‑on training for management staff in advanced learning‑zone modules. Develops and monitors staffing plans and directs crew sourcing activities. Manages the work environment on all shifts to ensure fair and equitable employee treatment and adherence to all company, state and federal regulations. Success Measures Achievement of restaurant annual operating plan. Margin improvement over previous year sales growth. Weekly/period restaurant performance in sales, labor, and COGS. PRC results and DISSAT scores. Learning‑zone certification levels, crew turnover, and staffing levels. Qualifications Knowledge and Skill Requirements Delivers Excellence in Customer Service Fully aware of customer needs and ensures quality products and service. Maintains extremely high standards of product quality and speed. Shows strong eye for detail and cleanliness and presents a positive image through tidy appearance. Interacts with customers in an effective and proactive manner and consistently seeks to improve the customer experience. Uses customer feedback tools to improve restaurant performance. Team Leadership Supervises and delegates tasks, remains in control during difficult situations. Provides clear direction, coaching, and constructive feedback to drive performance. Demonstrates principled leadership, sound business ethics, and celebrates achievements. Regularly coaches staff and provides constructive feedback. Business Savvy Identifies problems quickly and develops solutions. Plans, organizes, and delegates work for peak efficiency. Analyzes financial data, identifies trends, and follows up to ensure implementation. Uses key business drivers to build sales and achieve margin targets. Team Development Identifies staff development needs and action plans. Ensures employees get opportunities to learn new skills. Provides resources, feedback, and formal assessment of progress. Restaurant Operations Technically proficient in all aspects of food preparation, production and delivery. Has detailed knowledge of all key food handling/food safety procedures. Familiar with basic restaurant equipment troubleshooting. Knows all company product standards. Educational Attainment / Experience Requirements High school diploma or GED. Supervisory experience in food service or retail. Demonstrated ability to maintain financial controls and coach hourly employees. Proven ability to drive customer satisfaction, financial performance and employee satisfaction. Pay and Benefits Wage rate: $18.00 to $22.00 hourly. PTO: 4.0 hours per pay period for first 5 years (≈13 days per year). After 5 years, 5.54 hours per pay period (≈18 days per year). Eligible for medical, dental and health insurance. Short‑term and long‑term disability insurance after 90 days of employment. Eligible for period bonus if store achieves desired goals. #J-18808-Ljbffr