Collections Team Lead

Collections Team LeadCorporate Headquarters12575 Uline Drive, Pleasant Prairie, WI 53158Looking to grow your leadership career in finance? Join Uline as a Collections Team Lead, where you'll mentor a dedicated team, improve processes and make a direct impact on financial operations for our growing North American company.Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.Position Responsibilities Lead the Corporate Collections team by managing workflow, conducting regular check-in meetings and creating a positive work environment. Evaluate team member performance through regular feedback, career development discussions and year-end reviews. Resolve escalated customer concerns and guide the team in effective payment collection strategies. Partner with management to identify process improvements and recommend solutions that enhance operational efficiency. Coordinate cross-functional resources to support collection initiatives, including leading Customer Service team members when needed. Minimum RequirementsHigh school diploma or equivalent. Bachelor’s degree in finance, accounting or a related field preferred.2+ years of collections or customer service experience. Leadership experience a plus.Strong communication and customer service skills with excellent attention to detail. Ability to work from our Waukegan office at least 50% of the time. BenefitsComplete health insurance coverage and 401(k) with 6% employer match that starts day one!Multiple bonus programs. Paid holidays and generous paid time off. Tuition Assistance Program that covers professional continuing education. Employee PerksOn-site café and first-class fitness center with complimentary personal trainers. Over four miles of beautifully maintained walking trails. About UlineUline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.EEO/AA Employer/Vet/Disabled #LI-CD1#CORP(#IN-PPFIN2)#ZR-ALLCORPOur employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!SummaryLocation: Pleasant Prairie, WI; Milwaukee, WI; Waukegan, IL; Glenview, IL; Kenosha, WIType: Full time