Workforce Forecasting & Optimization Analyst
DentaQuest
Sun Life U.S. is seeking a Workforce Management Analyst to support day-to-day planning across internal and vendor partners in a fast-paced contact center. You will maintain capacity models, produce reports, analyze trends, and translate data into actionable insights for leadership while coordinating with Supervisors, Operations leaders, and Training to ensure a consistent customer experience and service levels. #J-18808-Ljbffr DentaQuest
Vacancy posted 3 days ago
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