Collections Representative - Fort Worth

Overview Now Hiring: Join EECU as a Collections Representative! Are you energized by challenges and love helping people find solutions? In this dynamic role, you will play a key part in supporting our members while helping them stay on track financially. If you're driven, resourceful, and ready to make a real impact, this is your opportunity to shine! Be the voice of support and solutions—apply now to become part of our amazing team! Responsibilities EECU is looking for a Collections Representative (Account Resolutions Representative I) that will negotiate payment arrangements, workouts, and credit counseling as appropriate to assist members with their financial obligations. Have experience in automobile, mortgage, unsecured debt, and credit card portfolio accounts. Collect delinquent accounts on all delinquency accounts including charge-off accounts. Conduct skip tracing and submit accounts for repossession as required. Establish payment arrangements, provide credit counseling, set and enforce deadlines. Recommend and process loan extensions or workouts. Properly apply laws relating to debt collection, privacy and bankruptcy. Recognize internal process failures that may cause erroneous reporting of delinquency. Audit loans and explain calculations to co-workers and members. Support and have a high understanding of deceased, bankruptcy accounts along with repossession submissions. Responsible for compliance with all Federal and State rules and regulations pertaining to, but not limited to, Bank Secrecy Act, Anti-Money Laundering, Bank Bribery Act, NCUA Privacy Regulations, FCRA/FACTA and Fair Debt Collections Act. Required to attend initial and ongoing annual Bank Secrecy Act training. Qualifications 3 plus years collection experience in automobile, mortgage, or credit card portfolio Two years customer service experience High level of understanding with deceased, bankruptcy accounts and repossessions In-depth knowledge of collection laws and general familiarity with bankruptcy laws Must understand Collateral Protection Insurance Requires ability to effectively communicate, diffuse tension and calm members Requires the ability to effectively negotiate acceptable repayment arrangements Ability to work a flexible schedule Monday through Saturday (couple days a week Mon-Fri; the shift will be until 7pm, Saturdays are 9am-1pm) Bilingual (Spanish) speaking preferred High School diploma or equivalent EECU will, in compliance with applicable laws, evaluate an applicant\'s credit history. Only applicants with good credit history will be considered for open positions. If offered a position with EECU, will have to clear background check including employment, criminal, and drug screen. About EECU For more than 90 years, Fort Worth-based EECU community credit union has been committed to providing members a better way of banking. Today, EECU is one of the largest credit unions in Texas with $4.4 billion in USD assets and serves over 3,000,000 members through 21 financial centers across North Texas. EECU was honored with the Fort Worth Business Press Corporate Philanthropy Award for employee volunteerism, named Best Bank/Credit Union by the Fort Worth Star-Telegram readers, and became the first credit union in Fort Worth to become Blue Zones certified for promoting employee well-being. EECU is an EOE/Vets/Disabled Employer. We are an Equal Opportunity Employer and do not discriminate against applicants due to veterans\' status or on the basis of disability. For more information on our organization and benefits please visit EECU Careers at #J-18808-Ljbffr EECU Credit Union