Support Technician

Position: Support Technician Level 1

Contract through Sept 2027, with possibility to extend

Position Summary:

The IT Asset Management team is looking for an entry level Support Technician to help run the City's software management process and keep the documentation behind it current. This person will work directly with our software management lead on day to day license administration in vendor portals for products like Microsoft, Adobe, and Canva, help move software requests through each step of our established process, and clean up and rewrite older procedures so they reflect how the work is actually done today. This is a good fit for someone early in their IT career who is organized, comfortable in Excel, and writes clearly.

Description of Work:

• Administer software licenses in vendor and publisher portals, including assigning, reclaiming, and reconciling licenses for Microsoft, Adobe, Canva, and other enterprise software

• Execute the City's software request process from intake through fulfillment, including verifying approvals, checking license availability, coordinating installs with the appropriate teams, and closing out requests

• Maintain license inventory and entitlement records in Excel and the City's asset management tools, and reconcile portal counts against purchased entitlements

• Track renewals, true ups, and expiring subscriptions and flag upcoming actions to the software management lead

• Support recovery and access requests tied to managed software, such as BitLocker recovery key retrieval, following established procedures

• Review existing software management documentation, retire outdated procedures, and rewrite or consolidate them into current standard operating procedures, desk guides, and job aids

• Document any process steps that are currently undocumented as they are performed, so the full software management process is captured end to end

• Respond to staff questions about software requests and license status and escalate issues as needed

• Prepare periodic license usage and compliance summaries in Excel for the hiring manager

Required Qualifications

• 1 to 3 years of experience in IT support, software or license administration, IT asset management, or a related area, consistent with DIR ITSAC Support Technician Level 1

• Proficient in Microsoft Excel, including formulas, sorting and filtering, lookups (VLOOKUP or XLOOKUP), and pivot tables

• Hands on experience with at least one enterprise software administration portal, such as the Microsoft 365 admin center or Adobe Admin Console

• Strong written communication skills with the ability to turn a process into clear, well-organized step by step documentation

• Proficient in Microsoft Word, Outlook, and Teams

• Able to follow established procedures, keep accurate records, and manage several open requests at once

Preferred Qualifications

• Experience with software asset management or license compliance in an organization with several hundred or more users

• Exposure to IT service management system or asset management platform

• Familiarity with Microsoft 365 licensing models and Adobe enterprise licensing

• Experience in a local government or public sector setting

• CompTIA A+, Microsoft 365 Fundamentals, or similar entry level certification

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or View phone number on click.appcast.io. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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