Customer Service Representative

Help Customers. Solve Problems. Make an Impact. At MasterSpas, we are committed to delivering exceptional products—and that experience continues long after the sale. Our Customer Service team plays a critical role in supporting dealers, service partners, and spa owners around the world. As a Customer Service Representative, you’ll be the go-to resource for product support, troubleshooting, and account assistance—helping ensure every customer has a positive experience with our brand. What You’ll Do Respond to phone and email inquiries from customers, dealers, and service technicians Provide clear, accurate information on products, features, warranties, and processes Deliver a professional and positive customer experience in every interaction Customer Support & Communication Respond to phone and email inquiries from customers, dealers, and service technicians Provide clear, accurate information on products, features, warranties, and processes Deliver a professional and positive customer experience in every interaction Technical Support & Troubleshooting Assist with parts orders, order status, and account questions Help diagnose and resolve product issues, including spa systems and components Provide basic troubleshooting support for plumbing, control systems, and connectivity (WiFi/Bluetooth) Learn and apply technical knowledge related to spa systems and wiring Account & Warranty Support Assist with warranty claims, service requests, and account updates Support service coordination and follow up on open items Help maintain accurate customer and dealer records Documentation & Training Support Create and update product reference materials using Microsoft Office tools Assist with training materials and support internal/external training initiatives Help maintain accurate and accessible departmental documentation What We’re Looking For We’re looking for someone who enjoys helping others, solving problems, and learning new things in a fast-paced environment. Required High school diploma or equivalent Previous customer service experience Strong communication skills (written and verbal) Basic computer proficiency Preferred Experience in a technical or troubleshooting role Mechanical or electrical aptitude Technical training or related education What Sets You Up For Success A customer-first mindset and positive attitude Strong attention to detail and organization Ability to troubleshoot and think critically Comfort working with both people and technical information Willingness to learn and grow in the role What You Can Expect Consistent daytime schedule Competitive pay with opportunities for additional earnings based on technical skill development A collaborative team environment working across departments Opportunities to expand your technical knowledge and skillset A company culture built on teamwork, respect, and continuous improvement About MasterSpas MasterSpas is a leader in spa manufacturing, known for quality, innovation, and customer satisfaction. Every team member plays a role in delivering products that help people relax, recover, and live better. Job Type Full Time Schedule Mon – Thurs 7:00am-5:00pm with an hour unpaid lunch & Friday 8am-12pm (on site, not remote) Compensation $18.00 - $20.00 per hour to start (based on experience) plus $1-$2 for technical support #J-18808-Ljbffr MasterSpas Jobs