Field Service Engineer - Chicago, IL

Field Service Engineer

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Beckman Coulter Life Sciences, one of Danaher's 15+ operating companies, our work saves livesand we're all united by a shared commitment to innovate for tangible impact.

You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact innovating at the speed of life.

At Beckman Coulter Life Sciences, we know time is the most critical facet in the laboratory today: time to get life-saving therapies to patients faster; reclaiming time by automating tedious manual workflows; and saving time spent addressing erroneous or complex results. We are partners in time and accelerate answers to critical questions through the power of automation. We develop innovations for scientists by scientists, with many of our 3,300+ global colleagues coming from the laboratory.

It's all part of our time-tested approach to bringing meaningful innovations at the speed of life since 1935. And we're just beginning. Working together, let's put our time and talents together to advance human health for tomorrow.

Learn about the Danaher Business System which makes everything possible.

The Field Service Engineer will be responsible for customer satisfaction in all aspects of the job. Increased throughput, decreased downtime, regular Preventive Maintenance, regular upgrades as deemed by Beckman Coulter technical staff. A clear advocate for the customer (internal and external) and a steward for the company.

This position reports to the North Central Service Manager and is part of the North Central District located in Midwest and will be working remotely to cover Chicago and surrounding suburbs of Chicago, IL area.

In this role, you will have the opportunity to:

• Drive a sense of urgency to ensure customer needs are addressed promptly and with an emphasis on a "first time fix".
• Manage a customer account in its entirety, and when accessing an account, determine on where we can add more value by offering other services (i.e. reagents, consumables, additional or new equipment leads, service on non?agreement instruments, etc.).
• Build and grow strong customer relationships while directly contributing to both individual and district revenue success. And play a key part in driving annual revenue targets, supporting field service maintenance agreement growth through monthly recurring billing, and partnering with Sales via lead generation initiatives. Achieve visibility and accountability, with an expected year?over?year growth target of 810%.

The essential requirements of the job include:

• High School Diploma or GED with 3+ years Field Service experience OR Associate's degree in mechanical or electrical engineering, biological or life science, or a similar discipline, or equivalent military experience
• Experience using standard test equipment to troubleshoot and service instrumentation
• Excellent customer communication skills, with the ability to clearly convey information and build strong relationships

Travel, Motor Vehicle Record & Physical/Environment Requirements:

• This position requires travel up to 50%, driving (occasional flying), which may potentially include overnight stays, to cover the region
• Ability to occasionally lift, lower, and move up to 50 lbs. (tools, replacement parts, consumables, etc.).
• Must have a valid driver's license with an acceptable driving record

It would be a plus if you also possess previous experience in:

• Bachelor's degree in a scientific discipline
• Repair field service experience in related field / industry
• Highly computer literate (Microsoft Office Suite, PowerBI, Sales Force, ServiceMax)

Beckman Coulter Life Sciences, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that enhance our lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job.

At Beckman Coulter Life Sciences we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Life Sciences can provide.

The hourly range for this role is $29.00 - $39.00. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.

This job is also eligible for sales incentive pay.

We offer a comprehensive benefits package, including paid time off, medical/dental/vision insurance, and a 401(k) plan, to eligible employees.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.