Field Service Technician

Aquaria Job Opportunity

Aquaria is pioneering atmospheric water generation technology machines that pull clean drinking water from the air. We're on a mission to help customers achieve water independence and combat water scarcity.

Water scarcity is real. You see it on the news. You are likely directly or indirectly affected by it. Reservoirs are hitting record lows, aquifers are being drained faster than they can recharge, and aging infrastructure is failing communities that once took clean water for granted. Droughts that used to be once-in-a-generation events now arrive with alarming regularity, and the strain isn't limited to remote or arid regions it's reaching suburbs, farms, and major cities alike. Municipal systems are stretched thin, contamination scares are becoming routine, and the cost of water is climbing even as its reliability falls. This isn't a distant, someday problem it's here, and it's accelerating.

At Aquaria, we believe access to clean water shouldn't depend on a functioning pipe, a healthy reservoir, or a zip code. By generating water directly from the air, we're giving people a source they can count on one that doesn't run dry when the well does. Every unit we deploy is a step toward a world where water independence is real, resilient, and within reach for anyone who needs it.

Our machines are specialized heat-exchange systems whose purpose is to produce water. High-powered fans draw fresh air into the machine. Condensation forms on the coils, then drips into an internal storage tank where it is then UV-sterilized on timed intervals and filtered prior to exiting the machine for use.

Requirements

Who You Are

You know heat-exchange systems in and out already. Though Aquaria can train you on our company and the components that make our systems unique, we cannot train on HVAC/refrigeration. This is where you are the subject matter expert. You thrive in environments that have shifting priorities where no two days look quite alike. You love the outdoors and know how to keep yourself cool and hydrated in the Texas heat (you will work with filtered water so there is plenty of opportunity to stay hydrated).

Core Responsibilities

Service Call Resolution: You're dispatched with information about a customer issue. You diagnose the problem, determine the root cause and point of failure, and resolve it before leaving the site. While on-site, you also conduct a thorough, end-to-end health check of the entire machine to ensure its holistic health not just fixing the reported issue, but confirming the unit is in good overall shape. Below is an additional breakdown of what you can expect day to day:

• Preventative Maintenance: When dispatched for routine maintenance visits, you inspect machines, clean components, replace filters as needed, and ensure units are operating optimally.
• Post-Installation Machine Support: Assist with commissioning of new unit installations, including electrical, plumbing, and refrigeration connections.
• Warehouse Operations: Assist with machine QA prior to leaving the warehouse, shipping, receiving, inventory counts and organization, and equipment preparation.
• Documentation and Reporting: Use basic AI tools to document service visits, maintenance performed, and issues identified as a means of reporting and record-keeping. We'll train you no spreadsheets, no paperwork, just efficient AI-assisted documentation that makes your job easier.
• Safety and Compliance: Follow all safety protocols and regulations, including proper refrigerant handling and electrical work.

Required Qualifications

• EPA Section 608 Certification: Required for refrigerant handling and compressor work.
• Refrigeration Experience: You must understand sealed systems, compressors, and refrigerant circuits.
• HVAC Certification: This is a great role for someone with experience in the field and does not need to be trained on refrigeration/HVAC fundamentals.
• Experience Driving a Forklift preferred: Some of our machines weigh close to 2000lb. If no experience, a desire to learn and coachability are sufficient.
• Valid Driver's License and Reliable Transportation
• Proficiency with hand tools, power tools, and a digital multimeter.
• Ability to read and interpret technical drawings, wiring diagrams, and service manuals.
• BONUS: Experience working with R410A
• High school diploma or equivalent.

Desired Qualities

• Natural Curiosity: Genuine passion and enthusiasm to learn our specialized refrigeration equipment that comes in the form of an atmospheric water generator. You'll become the go-to person on these machines.
• Resourcefulness: You figure things out before asking for help. YouTube, documentation, trial and error you exhaust those resources first. We're a scrappy startup, and we value people who take the initiative to learn.
• Coachability: Willingness to adopt basic AI tools for reporting and record-keeping. No prior AI experience required, but you need to be eager to learn and adapt. Basic AI knowledge is a bonus.
• Computer-Native: Comfortable sending videos, photos, and voice notes. You don't need to be a computer expert or know how to write spreadsheets just be naturally comfortable with your phone and basic apps. A strong preference for candidates who have already adopted the use of AI in their day-to-day lives.
• Problem-Solver: Strong analytical and troubleshooting abilities. You diagnose issues efficiently and solve problems creatively in the field.
• Team Player: Excellent communication and interpersonal skills. You work well with customers and our internal team, and you stay responsive across all channels email, text, Slack, and other apps diligently and without needing reminders.
• Adaptability: Flexibility in a fast-paced startup environment. Priorities shift, and you roll with it.

Physical Demands

• Full-time role with variable workload day to day.
• Ability to stand and walk for extended periods.
• Frequently lift, carry, and push equipment up to one hundred pounds.
• Climb ladders and work at heights.
• Bend, stoop, reach, kneel, and squat while installing and servicing equipment.
• Drive for extended periods to customer sites.
• Wear personal protective equipment, including safety glasses and safety shoes.

Benefits

Compensation and Benefits

• Compensation: $35 - $45 / hour, depending on experience and qualifications.
• Health, Dental, and Vision Insurance: Comprehensive coverage.
• Company vehicle usage
• Paid Time Off: Generous PTO and holidays.
• Leadership and managerial growth opportunities.