Sr. Program Manager

Overview SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Position Summary The Senior Program Manager is a member of the program management team with primary responsibilities around managing leads delivered from SPS Commerce Partners (retailers) via formal engagements to drive maximum adoption in the shortest amount of time possible. The candidate will be the subject matter expert on trading partner on-boarding best practices and the key point of contact for all new Partner Enablement Programs. The Program Manager is an internal expert on driving adoption rates for external customer acquisition programs. Responsibilities Engage in the planning and implementation of the more complex community programs of varying sizes (250-1000+ vendors). Plan and create strategies, tactics, activities, and materials for conveying the customer’s message to their community while driving maximum adoption within program timelines. Draft, package and distribute communication materials internally and externally. Develop and execute training for sales teams to execute on trading partner outreach. Serve as liaison between the Partner (retailer) and its customers, and internal constituents, working collaboratively with the account team to understand dependencies and adjust outreach approach and campaign timelines accordingly. Provide meaningful recommendations and coaching to Partners to keep them on track with meeting goals, including vendor escalations and messaging execution. Balance when to escalate internally / manage issues independent of assistance while managing exceptions, priorities and workload. Provide recommendations (internally/externally and at all levels) to improve performance that demonstrates how best practices impact overall performance. Provide program forecast recommendations based on best practice score and prior experience; forecast actuals are generally on target. Mentor Associate level Program Managers via large engagement assistance. Minimum Requirements Bachelor’s degree or equivalent experience PLUS 5 - 8 years relevant experience. Proven ability to prioritize workload across multiple projects while focusing on quality and detail. Proven competence with Microsoft Office (e.g., Word, Excel, PowerPoint, Outlook); expert level Excel skills and web analysis and reporting tools. Clear, concise, and confident communicator (verbal, non-verbal, written), able to facilitate communications and problem resolution internally and externally. Proven ability to understand unvoiced customer needs and adjust strategy appropriately. Preferred Experience Retail experience. Salesforce experience. Basic knowledge of internet-based software products and services. Location This role follows a hybrid work model, with regular in-office presence required at our Minneapolis office. What We Offer The salary range for this role is $90,200 - $105,000. The actual salary offered will be determined based on factors including education, relevant skills, work history, certifications, location, and more. SPS Commerce offers a comprehensive benefits package designed to support employees’ health, well-being, and financial security. Benefits are country-specific and aligned with local laws and market practices. Equal Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #J-18808-Ljbffr