Quality Assurance Manager

Join our Raymond Team as a Quality Assurance Manager !


The Role:

We're seeking a passionate and dedicated Quality Assurance Manager who brings enthusiasm and expertise to the table. The Quality Assurance Manager at Raymond Muscatine, LLC, a division of Toyota Material Handling North America (TMHNA), is responsible for leading the site's Quality Engineering function in support of our world-class manufacturing of material handling equipment. This role ensures alignment with TMHNA's operational excellence goals and the Toyota Production System (TPS), with a strong focus on continuous improvement, customer satisfaction, and regulatory compliance.

The Quality Assurance Manager will drive quality initiatives throughout the Muscatine facility, partner with cross-functional teams, support new product introduction (NPI), and lead the resolution of complex quality challenges using structured problem-solving methods.

What You'll Be Doing:

• Lead and develop a high-performing Quality Engineering team at the Muscatine facility.
• Champion and implement quality systems and processes in alignment with TMHNA standards, ISO 9001, and internal audit expectations.
• Support production teams in quality assurance, problem resolution, and process capability improvements.
• Manage root cause analysis and corrective/preventive action (CAPA) activities using 8D, A3, and other TPS-aligned tools.
• Serve as the site lead for quality audits (internal, external, customer, and corporate).
• Collaborate with design engineering, manufacturing, and supply chain teams on new product launches, changes, and PPAPs.
• Monitor key performance indicators (KPIs) including scrap, rework, customer complaints, and warranty claims. Use data to drive improvement.
• Work with TMHNA's centralized quality leadership to ensure consistency across the network.
• Support supplier quality initiatives including supplier audits, performance monitoring, and defect resolution.
• Deliver regular reporting and updates to senior site leadership and corporate stakeholders.
• Work in a matrixed reporting structure, with direct leadership in a remote location.

What We're Looking For:

• 8+ years of quality experience in a manufacturing environment, with 3+ years in a leadership role.
• Bachelor's Degree in a technical field or business field is required.
• Working knowledge of ISO 9001, PPAP, FMEA, SPC, 8D, and other quality tools.
• Experience with Toyota Production System (TPS), Lean Manufacturing, or Six Sigma.
• Proficient in Microsoft Office, quality software tools, and ERP systems (SAP preferred).

What Sets You Apart:

• Bachelor's degree in Engineering
• Experience in automotive or industrial equipment manufacturing strongly preferred
• Certification in CQE, Six Sigma Black Belt, or similar is a plus.

Where and When You'll Work:

• This is an in-person role located at our Muscatine, IA office-ideal for those who thrive in a hands-on, team-oriented environment.

What Your Total Compensation & Benefits Package will look like:

Salary - $106,060 - $135,975 per year. Compensation depends on the selected candidate's education and experience.


Relocation: This role may be eligible for relocation assistance.

World Class Benefits:

• Competitive Salary
• Performance Bonus
• Generous Paid Time Off and 13 Paid Holidays
• Affordable Medical plans and no-cost Dental & Vision options
• 100% 401(k) match up to 6%
• Company-Paid Life Insurance, Short-Term Disability, and Long-Term Disability
• Tuition Assistance Program
• Employee Assistance Program (EAP) with access to mental health care, legal support, and financial guidance
• Recognition and Kaizen (continuous improvement) Reward Programs
• Meaningful opportunities for personal and professional development
• Best in class work culture!

Together Let's Innovate. Build. Grow.

Toyota Material Handling North America (TMHNA), the industry leader in forklift sales, comprises two main brands: Toyota Material Handling and The Raymond Corporation. We believe investing in the best people, products, and processes will fuel our future success, and we will always be driven by our foundational principles of "respect for people" and "continuous improvement". With opportunities across North America, we are confident you will find the right position within TMHNA that can help you build a long, fulfilling career.


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