Housekeeping Manager

Housekeeping & Laundry Manager

The Housekeeping & Laundry Manager owns the cleanliness of the entire Island Spa & Sauna facility — not just guest treatment areas, but every space throughout the property. Anything visible or accessible to a guest must be addressed and kept spotless. This function also ensures that all laundry and textiles are accounted for and cleaned daily, maintaining a reliable supply of clean linens for spa operations. The manager sets and enforces cleaning and sanitation standards, supervises the housekeeping team, controls supply inventory and cost, and partners closely with Maintenance to keep the facility safe, hygienic, and guest-ready at all times.

Housekeeping & Facility Cleanliness

• Maintain the entire facility in a spotless, guest-ready condition at all times, including lobbies, reception, locker rooms, showers, saunas, pools and water areas, relaxation lounges, treatment rooms, dining and lounge spaces, restrooms, hallways, stairwells, elevators, and entryways.
• Treat anything visible or accessible to a guest as a priority: fingerprints, streaks, spills, clutter, and odors must be addressed immediately and proactively, not on a fixed schedule.
• Conduct a thorough deep cleaning of the facility at least once per week, covering areas not reached in daily cleaning — grout, drains, vents, high and low surfaces, fixtures, tile, glass, and sauna interiors.
• Develop and maintain daily, weekly, and monthly cleaning checklists and SOPs, and document completion for accountability.
• Perform and log routine walkthroughs and inspections throughout the day to verify standards and catch issues before guests do.
• Manage sanitation and disinfection protocols for high-touch and wet areas in line with public-health and spa-hygiene standards.
• Monitor and maintain inventory of cleaning supplies, chemicals, and consumables (e.g., amenities, paper goods); reorder to avoid stockouts while controlling cost.
• Ensure safe handling, labeling, and storage of cleaning chemicals, including maintaining Safety Data Sheets (SDS) and proper PPE use.
• Coordinate with the Maintenance Department to report and follow up on repairs, damage, or hazards identified during cleaning.
• Supervise, schedule, and support housekeeping staff; assign zones, verify quality, and provide coaching and feedback.

Laundry Operations

• Ensure all laundry and textiles — towels, robes, linens, sheets, slippers, wraps, and cloths — are collected, laundered, and returned to service on a daily basis with none left unaccounted for.
• Maintain an accurate par-level inventory of all textiles; track counts, monitor loss and shrinkage, and reorder replacements before shortages affect service.
• Follow proper wash protocols by textile type — correct temperatures, detergents, sanitizing cycles, and drying — to meet hygiene standards and protect fabric life.
• Separate, handle, and launder soiled and potentially contaminated textiles safely, meeting sanitation and health-code requirements for a spa environment.
• Inspect textiles for stains, tears, and wear; remove damaged items from rotation and manage repair or disposal.
• Keep clean and soiled linen fully separated in storage and transport to prevent cross-contamination.
• Maintain, clean, and schedule preventive service for washers, dryers, and related equipment; report malfunctions to Maintenance promptly.
• Manage relationships with any outside linen or laundry vendors, verify deliveries against counts, and monitor quality and cost.
• Keep the laundry area clean, organized, safe, and compliant with fire and ventilation standards (e.g., routine lint and duct cleaning).